HSBIA Child Welfare Trainer/Content Dev

STI; Durham (NC); On-site; USD 65,000 - 101,000; Full time

Job summary

NC Department of Health and Human Services seeks contract resources to support training implementation of Child Welfare training modules for CWIS. Responsibilities include analyzing functionality, developing classroom and eLearning solutions, and maintaining training materials for adult learners.

The role involves collaboration with Training Lead, Agile and Development teams, and delivering effective classroom and virtual facilitation across state staff.

Qualifications

• Experience in curriculum design and developing training materials for adult learners.
• Understands social services programs that drive county, regional, and state staff.
• Research and evaluate NC FAST case management software to translate functionality into learning materials.
• Assist with scheduling and QA checks on training materials.
• Collaborate with training developers, subject matter experts, and technical support to ensure training effectiveness.
• Experience in MS Office (Word, Excel, PowerPoint).
• Experience in LMS technology such as Moodle, XML, HTML.
• Designing and delivering computer-based training and instructional design systems.
• Experience with Adobe FrameMaker, Captivate, Camtasia, Photoshop, Visio.
• Develop interactive training materials with simulations and dynamic content.
• Develop interactive media presentations for online experience.
• Lead training sessions in person, virtual, or webinar formats.
• Knowledge of NC FAST and Medicaid Program in NC (highly desired).

Responsibilities

• Analyze CWIS functionality to develop and deliver classroom facilitator-led learning and eLearning.
• Create and maintain Adobe FrameMaker templates and scripts.
• Design training materials and revise training content for adult learners.
• Facilitate classroom and virtual trainings for staff across levels.
• Coordinate with Training Lead, Business and Agile teams and Development Team.
• Support scheduling, QA checks, and participate in quality assurance on training materials.
• Provide feedback on curriculum and training methodologies to ensure relevance and comprehension.
• Prepare for and conduct classroom training, including facility management, course scheduling, and student registration.
• Travel up to 30% of time; expenses reimbursed per state protocol.

Skills

Curriculum design

Adult learning

Training delivery

MS Office

LMS technology

Web technologies

Facilitation

Communication

Needs analysis

Collaboration

Tools

Moodle

XML

HTML

Adobe FrameMaker

Adobe Captivate

Camtasia

Photoshop

Visio

Job description

NC FAST/HSBIA requires the services of a trainer/content developer to support training implementation of Child Welfare training modules.

Important Note: Statewide travel up to 30% of the time is required in the performance of the work for this position. Travel may include some evenings and weekend days.

The NC Department of Health and Human Services seeks contract resources to assist with the training and implementation of the Child Welfare Information System (CWIS). The primary purposes of the trainer/content developer is to analyze the CWIS functionality to develop and deliver classroom facilitator-led learning solutions and eLearning courses to support system implementation. This position will work closely with the Training Lead, Business and Agile Teams, as well as the Development Team and other subject matter experts to understand requirements, to design training and develop course materials, develop and maintain Adobe FrameMaker templates and scripts, and maintain/revise training materials for instructional training of adult learners. Using this base, this resource will also be responsible for providing effective and creative classroom and virtual facilitation of training for all levels of employees who oversee and administer Child Welfare programs in the CWIS.

Travel expenses are reimbursed using the state’s protocol for submitting expenses after travel. The contractor will, at the direction of management, either ride with an employee driving a state vehicle or drive their personal vehicle and be reimbursed mileage after travel. Per diem is paid directly to the contractor and most hotel expenses are direct billed through the state.

Required/Desired Skills

• • Experience in curriculum design and developing training materials for adult learners
  • Required
  • 3
  • Years
• • Understands the social services programs that drive the efforts of the county, regional, and state staff who administer those programs.
  • Required
  • 3
  • Years
• • Research and evaluate the NC FAST case management software in order to translate the software functionality into effective learning materials.
  • Highly desired
  • 3
  • Years
• • Ability to assist with scheduling, preparing for and participating in quality assurance checks on training materials that have been developed.
  • Required
  • 3
  • Years
• • Experience working with training developers, program subject matter experts, technical support and others to assure training materials are effective.
  • Required
  • 3
  • Years
• • Experience in business analysis, MS Office Suite (e.g., MS Word, MS Excel, MS PowerPoint)
  • Required
  • 3
  • Years
• • Experience in Learning Management System (LMS) technology such as Moodle, XML, HTML
  • Required
  • 3
  • Years
• • Experience in designing and delivering computer-based training instructional design, with learning program design systems.
  • Required
  • 3
  • Years
• • Experience in software that may include Adobe FrameMaker, Adobe Captivate, Camtasia, Photoshop, Adobe , Visio or other training applications.
  • Required
  • 3
  • Years
• • Experience developing dynamic instructional training materials using interactions and simulations to create interactive, engaging course content.
  • Required
  • 3
  • Years
• • Experience developing interactive media presentations that enhance the online educational experience
  • Required
  • 3
  • Years
• • Experience leading training sessions in a variety of formats that may include in person, virtual and/or webinar.
  • Required
  • 3
  • Years
• • Ability to assist with basic application software and hardware support
  • Highly desired
  • 0
  • Years
• • Must have strong understanding of internet concepts and web technology
  • Highly desired
  • 0
  • Years
• • Ability to clearly communicate in oral and written form, and deal effectively with diverse groups to accomplish the objectives.
  • Highly desired
  • 0
  • Years
• • Experience evaluating student progress and making recommendations for continued training participation curriculum and .
  • Required
  • 3
  • Years
• • Experienceproviding feedback on learning providing feedback on learning curriculum and methodology to assure program relevance and user comprehension.
  • Required
  • 3
  • Years
• • Experience with processes to prepare for and conduct classroom training including facility management, course scheduling and student registration.
  • Required
  • 3
  • Years
• • Knowledge of and experience with NC FAST and the Medicaid Program in NC
  • Highly desired
  • 2
  • Years