HRO Processing Associate II

Alight Solutions; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage options

Retirement plans

Vacation and sick leave

Job summary

Alight Solutions is seeking an Associate (HRO Processing Assistant II) in Charlotte, North Carolina. This role focuses on delivering timely and accurate information to clients, identifying and solving issues, and ensuring compliance with quality standards.

Qualified candidates will have a Bachelor's degree in B.Com, B.A, or BBA, along with 2-4 years of relevant experience. Strong communication skills and the ability to work flexible hours are essential. Various benefits including health coverage and retirement plans are offered.

Qualifications

• 2-4 years of work experience.
• Can work evening/night shifts as per business requirement.
• Good attention to detail.

Responsibilities

• Understand and contribute to meeting client SLA's and quality scores.
• Maintain proper documentation and follow SOPs.
• Articulate complex client plans in a simplified manner.

Skills

Excellent verbal and written communication skills

Good analytical skills

Basic computer knowledge (MS-Office, Excel)

Education

Bachelor's degree in B.Com, B.A, BBA

Job description

The Role

Associate (HRO Processing Assistant II) is responsible for ensuring we deliver timely and accurate information to all participants. The associate should identify process improvements by identifying issues, process delays, and quality problems and recommend solutions. Should work with the Leads and others to resolve participant issues.

Responsibilities

• Understands and contributes positively to meeting client SLA's, PG's.
• Maintain internal & client defined quality scores.
• Ability to prioritize work continually and produce a significant volume of work efficiently within performance standards.
• Ensuring proper documentation and follow-ups and follow SOP's.
• Articulate complex client plans and provisions in a simplified and understandable manner to take an informed decision.
• Helps in identifying issues, process delays, and quality problems and recommends solutions and executes.
• Work with leads to ensure delivery in accordance with standard operating procedures.
• Take complete ownership of self-learning & development.
• Ability to work in a fast-paced environment with short deadlines.
• Able to practice logical reasoning and critical thinking.

Requirements

• Bachelor's degree in B.Com, B.A, BBA (no Full time MBA/MCA/B Tech/BE/B Ed)
• 2-4 years of work experience.
• Excellent verbal and written communication skills.
• Can work evening/night shifts as per business requirement.
• Basic computer knowledge (MS-Office, Excel)
• Good analytical skills & attention to detail.

Benefits

We offer programs and plans for a healthy mind, body, wallet, and life because it's important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

Diversity and Inclusion

Our commitment to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Accommodation

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight.

Other Information

Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.