HRL Front Desk Assistant F/W 2026-27 (Student/Work Study)

University of Michigan-Flint School of Management

Flint (MI)

On-site

USD 18,000 - 23,000

Part time

4 hours ago

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Job summary

University of Michigan-Flint School of Management is seeking a Part-Time Front Desk Assistant for the Flint campus. The role supports Housing and Residential Life, answering inquiries, handling mail, and maintaining security at the front desk.

Key requirements include being a currently enrolled UM-Flint student with a minimum GPA of 2.5, and availability for overnight shifts 9 pm–9 am during Fall 2026. Onsite work with strict safety procedures and incident reporting will be expected.

Qualifications

Must be enrolled and registered for courses at UM-Flint.
Minimum GPA 2.5 overall and for the fall/winter semesters.

Responsibilities

Assist residents and guests at the front desk.
Respond to inquiries by desk and phone; complete documentation.
Protect safety: check MCards, guest passes, and follow lockout procedures.
Maintain a clean, professional front desk and assist with mail handling.
Attend required trainings and staff meetings; work overnight shifts.

Skills

Customer service

Punctual

Reliability

Education

Enrolled student / Work-study

Job description

Responsibilities*

Front Desk Staff Members are responsible for assisting residents and guests. In addition, front desk staff members are responsible for:

Administrative

Responding to inquiries at the desk and answering and responding to telephone calls
Assist with HRL move-in and move-out procedures at the front desk and completing appropriate documentation (Move out Envelopes, Key Records, Room Condition Reports, etc)
Checking in and out available equipment
Check in and out of residents, guests, and visitors of residents
Answering the desk phone professionally, taking detailed messages, and answering questions
Assist residents/guest with maintenance requests
Sort and distribute residents' mail and packages
Assist residents who are locked out
Maintain a clean and organized front desk/lobby area
Complete paperwork and administrative assignments given by HRL main office and/or Hall Directors in a timely manner, including but not limited to equipment check-out, emergency procedures, key issues, shift log, etc.
Complete incident reports accurately and in a timely manner
Keep supervisor informed about concerns, incidents, etc. regarding desk operations
Attend mandatory staff meetings and trainings (both in-person and virtual)
Miscellaneous duties at the buildings' front desks, areas around the buildings, or around campus during the daytime desk shift.

Safety and Security

Ask for and check all resident and guest Mcards, building sticker, and guest pass of each person entering the building
Sign in and sign out all guests
Verify residents by checking MCard and verification prior to making new keys
Confront policy violations that occur in the desk/lobby area
Adhere to lockout procedures and key card distribution procedures
Always being alert. Do not wear headphones and limit watching streaming services, social media, or television
Have building cameras on one of the desk screens at all times (if applicable to residential building)
Know emergency procedures and when it is appropriate to contact RAs on duty, DPS, Housing Office, etc.
Participate and respond to fire alarm, severe weather, active shooter and other alarms or drills

Community Development/Customer Service

Serve as an information source to residents, parents, guests
Respect and maintain confidentiality
Promote an appreciation and respect for diversity within the community
Be a positive role model for residents and other staff members
Support and implement the mission and goals of Housing and Residential Life
Model ownership and pride in facility
Maintain a professional demeanor and attitude at all times
Apologize for any issues reported and offer solutions to the best of your ability. Any situations you can not handle should be reported to the direct supervisor
Serve as a concerned, non-judgement, impartial desk assistant with a goal to resolve problems and issues
Foster relationships with individual residents and staff by remaining accessible and approachable
Attend required training and staff meetings during employment
Help create an environment that enhances the overall Housing and Residential Life experience and team.
Serve as a role model and abide by all policies outlined in the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct

Time Commitment

Be available to work midnight, early morning, weekend and over breaks
Must be available to attend all training, meetings, and development sessions
Must be available to work all assigned shifts and be on time

Performance Review

Please be advised that this position will include an employee evaluation at the end of each academic year to determine if a DA is eligible to return on staff the following academic year

What You'll Do

The Front Desk Staff Member is essential to the success of the students in the residence halls. The staff in Housing and Residential Life will be committed to an educational approach in order to provide for the most meaningful experience for our residents. One of the key responsibilities of the front desk is that of safety and security.

**Please note, the current openings are for overnight shifts ONLY between 9 pm and 9 am. Please indicate your Fall 2026 availability as part of your cover letter or resume**

Required Qualifications*

Must be available to work overnight shifts between 9 pm and 9 am
Have a minimum cumulative and semester 2.5 GPA at the time of hire and must maintain a minimum 2.5 GPA while employed. (GPA is checked throughout employment.)
Positive, punctual, and reliable
Be enrolled and registered for courses at UM-Flint
Must be able to work at least 6 hours a week (2, 3 hour shifts) during the fall/winter semesters
Must be able to pass a formal background check through the University of Michigan
Must be organized, punctual, professional, positive, reliable, and be able to multi-task in a face paced working environment
Be in good social standing with the University as defined by the Student Code of Conduct and maintain good social standing during employment by following the Community Living Standards at the University of Michigan - Flint and the Student Code of Conduct.

By submitting this application, you are waiving your privacy rights as outlined in the Family Educational Rights & Privacy Act (FERPA) and allowing staff within Housing and Residential Life to view your transcript in order to confirm your academic eligibility for this position.

By submitting this application, you are authorizing the Office of the Dean of Students to release your student conduct history to confirm your conduct eligibility for this position. This will remain in effect for the duration of employment.

Desired Qualifications*

Previous experience in customer service setting
Work study award for the upcoming academic year

Modes of Work

Onsite

The work requires, or the supervisor approves a fully onsite presence. Onsite is defined as a designated U-M owned or leased work location within or outside of the State of Michigan.

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Background Screening

The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.

Application Deadline

Temp job openings are posted for a minimum of three calendar days. The review and selection process may begin as early as the fourth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO Statement

The University of Michigan is an Equal Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants, including protected veterans and individuals with disabilities.

Job Opening ID

283087

Working Title

HRL Front Desk Assistant F/W 2026-27 (Student/Work Study)

Job Title

CLERK A (TEMP)

Work Location

Flint Campus

Flint, MI

Modes of Work

Onsite

Full/Part Time