HRIS Analyst (Temporary)

Fanatics; New York (NY); On-site; USD 40,000 - 50,000; Full time

Job summary

Fanatics in New York is seeking an HRIS Analyst to provide day-to-day support for HR systems, with a focus on resolving Tier 1 tickets for Oracle HCM and UKG Dimensions. The role serves as a first point of contact for HRIS questions and escalates more complex issues as needed.

You will partner with HR, Payroll, and other internal teams to maintain accurate employee data, support HR processes, and deliver a positive end-user experience. The position offers growth in a fast-paced environment.

Qualifications

• 1–3 years of experience supporting HRIS, HR Operations, HR Shared Services, or a related function.
• Experience with Oracle HCM, UKG Dimensions, Workday, or similar HRIS platform; Oracle HCM and/or UKG Dimensions preferred.
• Experience with ticketing or case management systems and handling inquiries from employees or internal customers.
• General understanding of HR processes and employee data, with exposure to payroll and timekeeping preferred.

Responsibilities

• Serve as a first point of contact for HRIS support, resolving Tier 1 tickets related to Oracle HCM, UKG Dimensions, and other HR systems.
• Troubleshoot system issues, employee questions, data discrepancies, timekeeping issues, and basic functionality.
• Triage incoming HRIS requests, gather info, resolve routine issues, escalate complex issues to senior HRIS team members.
• Perform routine HRIS administration, including data updates, system maintenance, and basic configuration changes.
• Support user access and security requests, provisioning and troubleshooting.
• Assist with standard and ad hoc reporting for HR, Payroll, and other partners.
• Perform data audits and reconciliations to identify data quality issues.
• Assist with HRIS data imports and routine data maintenance.
• Assist with system testing for updates, enhancements, and fixes, documenting results.
• Create and maintain HRIS process documentation and user guides.
• Identify recurring ticket trends and suggest process improvements.
• Partner with HR, Payroll, and internal teams to address HRIS questions accurately and promptly.

Skills

HRIS support

Ticketing system

Excel

Data integrity

Data audits

Troubleshooting

Communication

Tools

Oracle HCM

UKG Dimensions

Workday

Job description

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

The Role

The HRIS Analyst provides day-to-day support for HR systems, including Oracle HCM and UKG Dimensions, with a primary focus on resolving Tier 1 HRIS tickets and supporting employees and HR partners. This role serves as a first point of contact for HRIS questions and issues, troubleshoots routine system and data concerns, and escalates more complex issues as appropriate. The HRIS Analyst partners with HR, Payroll, and other internal teams to maintain accurate employee data, support HR processes, and provide a positive end-user experience.

What You’ll Do

• Serve as a first point of contact for HRIS support, managing and resolving Tier 1 tickets related to Oracle HCM, UKG Dimensions, and other HR systems.
• Troubleshoot common system issues, employee questions, data discrepancies, timekeeping issues, and basic system functionality.
• Triage incoming HRIS requests, gather necessary information, resolve routine issues, and elevate more complex technical or configuration-related issues to senior HRIS team members.
• Perform routine HRIS administration, including employee data updates, system maintenance, and basic configuration changes as appropriate.
• Support user access and security requests, including provisioning, updates, and troubleshooting.
• Assist with standard and ad hoc reporting for HR, Payroll, and other business partners.
• Perform data audits and reconciliations to identify and resolve data quality issues.
• Support HRIS data imports and other routine data maintenance activities.
• Assist with system testing for updates, enhancements, and fixes, including documenting test results and identifying issues.
• Create and maintain HRIS process documentation, knowledge articles, and user guides to support employees and HR partners.
• Identify recurring ticket trends and recommend opportunities to improve processes, documentation, and the employee experience.
• Partner with HR, Payroll, and other internal teams to ensure HRIS questions and issues are addressed accurately and in a timely manner.

What We’re Looking For

• 1–3 years of experience supporting HRIS, HR Operations, HR Shared Services, or a related function.
• Experience working with an HRIS such as Oracle HCM, UKG Dimensions, Workday, or a similar platform; Oracle HCM and/or UKG Dimensions experience preferred.
• Experience working with a ticketing or case management system and managing employee or internal customer inquiries.
• General understanding of HR processes and employee data, with exposure to payroll and timekeeping processes preferred.
• Strong troubleshooting and problem-solving skills with the ability to research issues and determine when escalation is needed.
• Strong attention to detail and commitment to maintaining accurate and confidential employee data.
• Proficiency in Excel and comfort working with reports and employee data.
• Ability to manage multiple tickets and requests while prioritizing work based on urgency and business impact.
• Strong written and verbal communication skills with a customer-service mindset.
• Ability to work collaboratively with HR, Payroll, and cross-functional partners in a fast-paced environment.

Salary Range

Salary Range: $29 - $36 USD

For information about our benefits, please visit https://benefitsatfanatics.com/