HRIS Analyst-Talent Development & Growth

Mountain America Credit Union; Arizona; On-site; USD 60,000 - 85,000; Full time

Job summary

Mountain America Credit Union is seeking an HR Systems Analyst I to help configure, optimize, and support HR technology across the organization, delivering reliable experiences for team members.

The role handles standard configuration, testing, data validation, and issue resolution, while collaborating with HR, Technology, and business teams to implement improvements and AI-enabled features where appropriate. This position requires a detail-oriented communicator.

Qualifications

• 2+ years of experience supporting HR technology systems.
• Experience with standard configuration, testing, reporting, and data validation.
• Experience with Workday, ServiceNow or similar HR platforms preferred.

Responsibilities

• Configure and maintain HR technology functionality to support processes.
• Collaborate with Product Management to document requirements and translate into configurations.
• Evaluate new system capabilities including AI features and document value and risks.
• Support updates, releases, and deployments with testing and validation.
• Develop reports and dashboards for stakeholders.

Skills

HR systems

Data validation

Reporting

Testing

Issue resolution

Education

Bachelor's degree in business, human resources, information systems, analytics, or related field

Tools

Workday

ServiceNow

Job description

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [e-mail] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

The HR Systems Analyst I supports the configuration, optimization, and ongoing performance of HR technology systems to help deliver a positive and reliable team member experience. This role independently handles standard system configuration, reporting, testing, data validation, and issue resolution while supporting more complex enhancements led by senior HR Systems Analysts and Product Managers. The HR Systems Analyst I partners with HR, Technology, and business teams to translate defined needs into effective system solutions and contributes to continuous improvement across the HR technology ecosystem.

Job Description

To be effective, an individual must be able to perform each job duty successfully.

• Configure and maintain standard HR technology functionality to support business processes, ensuring accuracy, efficiency, and alignment with established requirements.
• Partner with Product Management to clarify business needs, document requirements, and translate defined requirements into system configurations and enhancements.
• Evaluate new or updated system capabilities, including AI-enabled features, by completing assigned research and testing and documenting potential value, risks, and readiness considerations.
• Support system enhancements, workflows, integrations, and process automation through assigned configuration, testing, validation, documentation, and deployment activities.
• Troubleshoot moderately complex system issues, perform root cause analysis, resolve issues within established scope, and elevate issues requiring advanced technical expertise.
• Partner with Product Managers to identify and recommend opportunities to improve system usability, efficiency, and the team member experience.
• Support and execute system updates, releases, and upgrades, including impact review, testing, validation, deployment, and post-production support.
• Create and maintain system documentation, including business processes, configuration details, test scripts, and user procedures.
• Support data integrity through audits, validation processes, discrepancy resolution, and ongoing monitoring of system performance.
• Develop and maintain standard and moderately complex reports and dashboards, validate results, and help stakeholders interpret system data.
• Provide functional guidance and escalation support to HRIS Administrators on standard system processes and issues.
• Collaborate cross-functionally with HR, Technology, vendors, and other business teams to support integrated and reliable HR technology solutions.
• Contribute to HR technology projects, system implementations, optimization efforts, cyclical processes, and continuous improvement priorities.
• Other duties as assigned

KNOWLEDGE, SKILLS, And ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

• Minimum of 2 years of experience supporting HR technology systems or similar platforms.
• Experience completing standard system configuration, testing, reporting, data validation, and issue resolution.
• Experience supporting system enhancements, releases, implementations, or cyclical HR processes. Experience with enterprise HR systems such as Workday, learning platforms, ServiceNow, or similar technologies is preferred.

Education

Bachelor's degree in business, human resources, information systems, analytics, or a related field. OR 2 combined years of equivalent experience relevant to the functional area.

Computer/Office Equipment Skills

Working knowledge of HR system and technology concepts, including system configuration, data structures, business processes, and AI capabilities, along with intermediate to advanced skills in Microsoft Office Suite.

Managerial Responsibility

Has no supervisory/managerial responsibilities

Other Skills And Abilities

• Working knowledge of HR systems, data structures, and business processes.
• Ability to analyze moderately complex problems, identify root causes, and implement solutions within established standards.
• Ability to independently manage assigned work while seeking guidance for complex, ambiguous, or high-risk decisions.
• Strong critical thinking and problem-solving skills with attention to detail and data accuracy.
• Ability to collaborate across teams and build effective working relationships through clear, professional communication.
• Strong written and verbal communication skills, including the ability to translate technical concepts for non-technical audiences.
• Experience supporting projects, system enhancements, releases, or implementations with moderate complexity.
• Ability to manage multiple priorities and adapt in a fast-paced, evolving environment.
• Demonstrated commitment to maintaining confidentiality and handling sensitive information with discretion.

Physical Abilities / Working Conditions

Physical Demands

Ability to sit, talk and hear consistently

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.