HR Tech Specialist

SRI Resources; New York (NY); Hybrid; USD 62,000 - 66,000; Full time

Job summary

SRI Resources seeks an HR Tech Specialist for an immediate contract-to-hire opportunity in New York City. The role is four days on-site with one day remote, reporting to the Director HR Technology.

You will provide L2 support for Workday HCM and SAP HR, manage data integrations, and develop documentation while collaborating with HR, IT, and the global HRIS team to improve the employee and manager experience.

Qualifications

• 2-5 years HR Technology L2 support experience.
• Advanced SQL querying experience with Workday HCM.
• Understanding of HR processes across lifecycle (Recruiting, Onboarding, Master Data, Compensation, Payroll).
• Experience with Workday HCM and SAP HR modules is preferred.
• Familiarity with data integrations and data governance.

Responsibilities

• Provide L2 operational support for HRIS including Workday HCM, SAP HR, Cornerstone and other HR systems.
• Review open tickets, manage resolution, and escalate as needed.
• Support Workday HCM/Payroll/Time Tracking setup and administration and interfaces with other systems.
• Assist with user access provisioning and periodic access reviews.
• Develop and maintain HRIS documentation and training materials.
• Communicate updates to HR community and participate in roadmap discussions.

Skills

HR Tech Expertise

HR Process Mastery

Analytical Skills

Project Management

SQL Skills

Varicent experience

Education

Bachelor's degree

Tools

Workday HCM

SAP HR

Cornerstone

Verisint

Job description

SRI Resources has an immediate contract to hire job opportunity for an HR Tech Specialist with a major corporation in New York City. 4 days per week on-site, 1 day remote.

3+ month contract to hire

Pay Rate: $45 - $48/hr DOE

Important to Have:

Workday experience (HCM, payroll, time tracking modules - covering 60-70% of modules is acceptable); understanding of data integrations (data coming in and going out of systems); basic SQL coding skills; understanding of data tables and rule-based operations; business acumen; understanding of compensation and how commissions work. Verisint experience is a plus but not required.

Role Overview

Reports directly to the Director HR Technology. Plays a crucial role in supporting the strategic vision and roadmap for the HR systems landscape in the Americas. This role focuses on providing robust L2 operational support, analysis, and continuous improvement for HR applications, particularly Workday HCM and SAP HR, while also gaining experience with other HR systems such as Commissions system, Benefits, and Cornerstone. Collaborates closely with HR, IT, and the global HRIS team to ensure HR systems effectively support business operations, facilitate growth, and enhance the employee and manager experience, with a strong emphasis on understanding system integrations and HR processes. Contributes to the overall ownership of HRIS support, testing, training, and communication, ensuring technical solutions meet local needs and drive efficiencies with a customer-centric approach.

Responsibilities

• HR Systems and Applications Support:
  • Provide L2 operational support for HRIS, including resolving user tickets, troubleshooting system issues, and ensuring data integrity and security within Workday (HCM/Payroll/Time Tracking, etc.), SAP HR, Varicent (Commissions), Cornerstone, and other HR systems.
  • Systematically review all open tickets, manage resolution, follow up with users, and elevate qualified issues to L3 teams or the Director HR Technology as required.
  • Support Workday HCM/Payroll/Security and time tracking setup and administration as well as the interfaces with other systems.
  • Assist with user access creation and management, and support periodic user access reviews.
  • Collaborate with the IT Service Desk, Information Security, Connectivity, HR Operations, Analytics, and other relevant teams for issues resolution and enhancement applications.
  • Escalate recurring issues or those that cannot be resolved at the L2 level to L3 teams or the Director HR Technology.
  • Develop a strong understanding of data governance principles across Workday and downstream systems.
  • Build business acumen through supporting HR users and their processes.
  • Stay informed about industry-leading solutions and trends in the HR Technology field.
  • Support new HR technology projects
• HR Systems and Applications Testing
  • Perform unit and technical testing of system changes, updates, and new software enhancements across various HR systems.
  • Develop and maintain HR technical and user documentation for local projects, and relay documentation provided by Group HRIS.
• Training
  • Train HR users on HR system functionalities, including conducting live demos.
  • Build and implement HRIS training programs, partnering with the Richemont Learning and Development department as needed.
• Projects
  • Participate in the evaluation and selection process of any HR-related application, providing insights from an L2 support perspective.
  • Contribute proactively to the development and design discussions for new system enhancements, ensuring supportability and user experience are considered.
  • Develop and maintain both technical and user documentation related to projects.
  • Understand the implications of new implementations in the context of HR Applications support and the existing HR processes landscape.
  • Develop an understanding of budget constraints related to support and evolution of solutions to help adapt priorities management.
• Communication
  • Attend relevant Group meetings and workshops to learn more about the technology roadmap.
  • Gather release information, review changes, and communicate relevant updates to the HR community.

Qualifications

Education

• College education or technical school background required; Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field preferred.

Skills/Abilities

• HR Technology Expertise: 2-5 years of HR Technology L2 support experience, focusing on system support, testing and data analysis. SQL Essential hands‑on experience with Workday HCM; preferred experience with SAP HR modules and other HR systems (e.g., timekeeping, payroll, benefits, LMS), or a strong aptitude for learning new technologies.
• HR Process Mastery: Comprehensive understanding of end‑to‑end employee lifecycle processes (Recruiting, Onboarding, Master Data, Talent, Compensation, Benefits, Payroll, Integration, Reporting). Proven ability to analyze HR processes, understand system functionality, and drive improvements that enhance the employee and manager experience.
• Analytical & Communication Skills: Strong analytical, problem‑solving, and communication skills, adept at translating technical concepts to non‑technical users and vice‑versa.
• Project Management & Adaptability: Familiarity with project methodologies and experience in system implementation or enhancement projects. Proficient in Microsoft Office Suite. Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fast‑paced environment.
• Prefer, prior experience with Varicent (Cognos ICM) or similar Sales Performance Management tools (e.g., Anaplan, Xactly).
• Experience building calculations, data maps, and tailored reports within an SPM tool.
• An eagerness to learn Varicent configuration, including setting up Data Stores, Calculations, Components, and Presenter reports.
• Advanced SQL Querying: Ability to write, optimize, and troubleshoot complex SQL queries. Must be highly proficient in using JOINs (Inner, Left, Outer), GROUP BY clauses, subqueries, Common Table Expressions (CTEs), and window functions.
• Analytical & Logical Thinking: Ability to translate complex business logic (such as sales incentive plans, quotas, and commission structures) into structured, step‑by‑step data calculations and tabular workflows.

Personal Skills

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders (functional and technical).
• Should be self‑motivated and able to work independently
• Detail‑oriented with a strong desire to problem‑solve and continuously improve processes.
• Customer‑focused with a proactive and hands‑on approach and a strong results orientation.

About SRI Resources

SRI Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.