HR Tech Specialist

Software Resources; New York (NY); Hybrid; USD 62,000 - 66,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

401(k) with company match

Short-term disability

Life insurance with AD&D

Job summary

SRI Resources has an immediate contract to hire for an HR Tech Specialist in New York City. The role is 2-3 days on-site weekly with the remainder remote, for a 3+ month contract to hire. Pay rate is $45-$48/hr DOE.

The candidate will focus on Workday HCM, SAP HR, and related HR systems engineering and support. Key responsibilities include testing, training, data integration work, and collaboration with HR, IT, and the global HRIS team to enhance HR processes and system integrations while

Qualifications

• 2-5 years of HR Technology L2 support experience with emphasis on system support, testing and data analysis.
• Experience with Workday HCM, SAP HR, and other HR systems is preferred or a strong capacity to learn new tech.
• Strong SQL querying skills and data governance understanding are required.

Responsibilities

• Provide L2 operational support for HRIS, including ticket resolution, issue troubleshooting, and data integrity.
• Collaborate with HR, IT, and global HRIS teams to support HR systems and processes.
• Develop and maintain documentation for projects and users, and assist in testing activities.
• Train HR users and support system enhancements from a user perspective.

Skills

Workday HCM

SQL

Data Integrations

Business Acumen

HR Systems Knowledge

Verisint experience

Education

Bachelor's degree in HR/IT/Business

Tools

Verisint

Job description

SRI Resources has an immediate contract to hire job opportunity for an HR Tech Specialist with a major corporation in New York City. 2-3 days per week on-site, remainder remote. 3+ month contract to hire Pay Rate: $45 - $48/hr DOE Important to Have: Workday experience (HCM, payroll, time tracking modules — covering 60-70% of modules is acceptable); understanding of data integrations (data coming in and going out of systems); basic SQL coding skills; understanding of data tables and rule-based operations; business acumen; understanding of compensation and how commissions work. Verisint experience is a plus but not required.

Role Overview

Reports directly to the Director HR Technology. Plays a crucial role in supporting the strategic vision and roadmap for the HR systems landscape in the Americas. This role focuses on providing robust L2 operational support, analysis, and continuous improvement for HR applications, particularly Workday HCM and SAP HR, while also gaining experience with other HR systems such as Commissions system, Benefits, and Cornerstone. Collaborates closely with HR, IT, and the global HRIS team to ensure HR systems effectively support business operations, facilitate growth, and enhance the employee and manager experience, with a strong emphasis on understanding system integrations and HR processes. Contributes to the overall ownership of HRIS support, testing, training, and communication, ensuring technical solutions meet local needs and drive efficiencies with a customer-centric approach.

Responsibilities

• HR Systems and Applications Support:
  • Provide L2 operational support for HRIS, including resolving user tickets, troubleshooting system issues, and ensuring data integrity and security within Workday (HCM/Payroll/Time Tracking, etc.), SAP HR, Varicent (Commissions), Cornerstone, and other HR systems.
  • Systematically review all open tickets, manage resolution, follow up with users, and elevate complex issues to L3 teams or the Director HR Technology as required.
  • Support Workday HCM/Payroll/Security and time tracking setup and administration as well as the interfaces with other systems.
  • Assist with user access creation and management, and support periodic user access reviews.
  • Collaborate with the IT Service Desk, Information Security, Connectivity, HR Operations, Analytics, and other relevant teams for issues resolution and enhancement applications.
  • Escalate recurring issues or those that cannot be resolved at the L2 level to L3 teams or the Director HR Technology.
  • Develop a strong understanding of data governance principles across Workday and downstream systems.
  • Build business acumen through supporting HR users and their processes.
  • Stay informed about industry-leading solutions and trends in the HR Technology field.
  • Support new HR technology projects
• HR Systems and Applications Testing:
  • Perform unit and technical testing of system changes, updates, and new software enhancements across various HR systems.
  • Develop and maintain HR technical and user documentation for local projects, and relay documentation provided by Group HRIS.
• Training:
  • Train HR users on HR system functionalities, including conducting live demos.
  • Build and implement HRIS training programs, partnering with the Richemont Learning and Development department as needed.
• Projects:
  • Participate in the evaluation and selection process of any HR-related application, providing insights from an L2 support perspective.
  • Contribute proactively to the development and design discussions for new system enhancements, ensuring supportability and user experience are considered.
  • Develop and maintain both technical and user documentation related to projects.
  • Understand the implications of new implementations in the context of HR Applications support and the existing HR processes landscape.
  • Develop an understanding of budget constraints related to support and evolution of solutions to help adapt priorities management.
• Communication:
  • Attend relevant Group meetings and workshops to learn more about the technology roadmap.
  • Gather release information, review changes, and communicate relevant updates to the HR community.

Qualifications

Education

• College education or technical school background required; Bachelor's degree in Human Resources, Information Technology, Business Administration, or a related field preferred.

Skills/Abilities

• HR Technology Expertise: 2-5 years of HR Technology L2 support experience, focusing on system support, testing and data analysis. SQL Essential hands-on experience with Workday HCM; preferred experience with SAP HR modules and other HR systems (e.g., timekeeping, payroll, benefits, LMS), or a strong aptitude for learning new technologies.
• HR Process Mastery: Comprehensive understanding of end-to-end employee lifecycle processes (Recruiting, Onboarding, Master Data, Talent, Compensation, Benefits, Payroll, Integration, Reporting). Proven ability to analyze HR processes, understand system functionality, and drive improvements that enhance the employee and manager experience.
• Analytical & Communication Skills: Strong analytical, problem-solving, and communication skills, adept at translating technical concepts to non-technical users and vice-versa.
• Project Management & Adaptability: Familiarity with project methodologies and experience in system implementation or enhancement projects. Proficient in Microsoft Office Suite. Ability to manage multiple tasks, prioritize effectively, and thrive in a dynamic, fast-paced environment.
• Prefer, prior experience with Varicent (Cognos ICM) or similar Sales Performance Management tools (e.g., Anaplan, Xactly).
• Experience building calculations, data maps, and tailored reports within an SPM tool.
• An eagerness to learn Varicent configuration, including setting up Data Stores, Calculations, Components, and Presenter reports.
• Advanced SQL Querying: Ability to write, optimize, and troubleshoot complex SQL queries. Must be highly proficient in using JOINs (Inner, Left, Outer), GROUP BY clauses, subqueries, Common Table Expressions (CTEs), and window functions.
• Analytical & Logical Thinking: Ability to translate complex business logic (such as sales incentive plans, quotas, and commission structures) into structured, step-by-step data calculations and tabular workflows.

Personal Skills

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and stakeholders (functional and technical).
• Should be self-motivated and able to work independently
• Detail-oriented with a strong desire to problem-solve and continuously improve processes.
• Customer-focused with a proactive and hands-on approach and a strong results orientation.

About SRI Resources

SRI Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs.

As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.