HR Systems Support Lead: Benefits & Payroll

Florida; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Florida Department of Management Services, Division of People First, is seeking a Systems Support Lead for its HR information system in Tallahassee. You will act as the primary liaison for Benefit Only Entities and ensure continuity of operations.

You will help develop, implement, and maintain the benefits module, back up leadership, and coordinate cross-functional meetings, workshops, and training activities.

Qualifications

• Four (4) years of professional experience in customer service or technical systems support.
• A bachelor’s degree may substitute for the required experience.
• Experience facilitating meetings and drafting technical documentation is highly desired.

Responsibilities

• Serve as the primary customer service liaison for Benefit Only Entities.
• Act as backup to the Benefits Team Lead and Payroll, Leave & Attendance Lead.
• Assist in development, implementation, maintenance, and monitoring of the benefits module.
• Coordinate meetings, focus groups, and cross-functional workshops.
• Schedule and process Payroll and Leave & Attendance mass loads in the Lead's absence.
• Draft and update system training materials and user manuals.
• Research health and insurance rules and assess system impact.
• Support annual Open Enrollment activities with the Benefits Lead.

Skills

Customer service

Technical systems support

HR systems knowledge

Benefits administration

Payroll processing

Leave tracking

Meeting facilitation

Technical writing

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Project

Access

Job description

The Florida Department of Management Services, Division of People First, is seeking a Systems Support Lead for its HR information system in Tallahassee. You will act as the primary liaison for Benefit Only Entities and ensure continuity of operations.

You will help develop, implement, and maintain the benefits module, back up leadership, and coordinate cross-functional meetings, workshops, and training activities.