SYSTEMS SUPPORT LEAD - 72002395

Florida; Tallahassee (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

The Florida Department of Management Services, Division of People First, is seeking a Systems Support Lead for its HR information system in Tallahassee. You will act as the primary liaison for Benefit Only Entities and ensure continuity of operations.

You will help develop, implement, and maintain the benefits module, back up leadership, and coordinate cross-functional meetings, workshops, and training activities.

Qualifications

• Four (4) years of professional experience in customer service or technical systems support.
• A bachelor’s degree may substitute for the required experience.
• Experience facilitating meetings and drafting technical documentation is highly desired.

Responsibilities

• Serve as the primary customer service liaison for Benefit Only Entities.
• Act as backup to the Benefits Team Lead and Payroll, Leave & Attendance Lead.
• Assist in development, implementation, maintenance, and monitoring of the benefits module.
• Coordinate meetings, focus groups, and cross-functional workshops.
• Schedule and process Payroll and Leave & Attendance mass loads in the Lead's absence.
• Draft and update system training materials and user manuals.
• Research health and insurance rules and assess system impact.
• Support annual Open Enrollment activities with the Benefits Lead.

Skills

Customer service

Technical systems support

HR systems knowledge

Benefits administration

Payroll processing

Leave tracking

Meeting facilitation

Technical writing

Data analysis

Cross-functional collaboration

Education

Bachelor's degree

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Project

Access

Job description

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:885354

Agency: Management Services

Working Title: SYSTEMS SUPPORT LEAD - 72002395

Systems Support Lead
Division of People First
State of Florida Department of Management Services
This position is located in Tallahassee, FL

The Work You Will Do:

As the Systems Support Lead within the HR Systems Team of the People First Division, you will serve as the primary customer service liaison and consultant for our Benefit Only Entities. This role is vital for ensuring the continuous and smooth operation of the state's HR information system. You will assist in the development, implementation, and maintenance of the benefits module while serving as the primary operational backup to both the Benefits Team Lead and the Payroll, Leave, and Attendance Lead. You will also play a key collaborative role by coordinating cross-functional workshops, focus groups, and meetings.

The Difference You Will Make:

The People First system supports a large population of users, including state employees, retirees, universities, state colleges and other Benefit Only Entities. By ensuring the accuracy, reliability, and functionality of the benefits, payroll, and leave modules, you directly impact the livelihoods and well-being of hundreds of thousands of individuals who serve Florida. Your work providing operational continuity and resolving escalated system issues ensures that these vital HR functions run without interruption.

How You Will Grow:

DMS encourages its team members to constantly innovate and seek efficiency. Our Four Pillars are expectations for all of our employees, and you’ll be expected to model these daily. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience quickly. In this role, you will receive extensive cross-training in benefits, payroll, and leave administration, allowing you to develop a highly versatile and comprehensive human resources systems skill set.

The Benefits of Working for the State of Florida:

State of Florida employees enjoy top-tier benefits offerings including comprehensive health coverage to meet the needs of you and your family while maintaining low deductibles and low monthly out-of-pocket contributions. State employees also enjoy the option of selecting between the FRS Pension Plan and the FRS Investment Plan for retirement. As an additional benefit, state employment affords you the opportunity to take part in the tuition waiver program within the state university and community college systems.

For a more complete list of benefits, visit https://www.mybenefits.myflorida.com/ .

Your Specific Responsibilities:

• Serve as the primary customer service liaison and consultant for Benefit Only Entities (Colleges, Universities, SBA, Office of Legislative Services, etc.).
• Act as the primary operational backup to the Benefits Team Lead and the Payroll, Leave & Attendance Lead.
• Assist in managing the development, implementation, maintenance, and monitoring of the benefits module, interfaces, and reports in the People First system.
• Coordinate, schedule, and manage logistics for benefits-related meetings, focus groups, and cross-functional workshops, including drafting agendas and capturing technical minutes.
• Schedule and process Payroll and Leave & Attendance related mass loads in the Lead's absence.
• Draft and update system training materials, desktop procedures, user manuals, and agency correspondence.
• Research new or revised health and insurance rules and present findings regarding their impact on the system.
• Assist the Benefits Lead with system-related activities for the annual Open Enrollment process.

Required Knowledge, Skills, and Abilities:

• Knowledge of basic management principles and fundamental human resources principles related to benefits administration, payroll processing, and leave/attendance tracking.
• Strong written and oral communication skills, including the ability to facilitate meetings and capture accurate technical minutes.
• Strong proofreading, editing, and organizational skills with attention to detail.
• Proficiency in Microsoft Word, Excel, PowerPoint, Outlook, Project, and Access.
• Ability to utilize problem-solving techniques, think creatively, and work independently while supporting senior lead personnel.
• Ability to identify, plan, organize, prioritize, and coordinate multiple work assignments simultaneously.
• Ability to collect, evaluate, and analyze data to develop alternative recommendations and document workflow.
• Ability to establish and maintain effective working relationships across multiple functional teams (Benefits, Payroll, Leave & Attendance).

Qualifications:

Four (4) years of professional experience providing customer service, technical systems support, or working in human resources (such as benefits administration, payroll, or leave and attendance). Note: A bachelor's degree from an accredited college or university may substitute for the required experience. Experience facilitating meetings, drafting technical documentation, or providing high-level customer support is highly desired.

Our Organization and Mission:

Under the direction of Governor Ron DeSantis, Secretary Tom Berger and DMS’ Executive Leadership Team, the Florida Department of Management Services (DMS) is a customer-oriented agency with a broad portfolio that includes the efficient use and management of real estate, procurement, human resources, group insurance, retirement, telecommunications, fleet, and federal property assistance programs used throughout Florida’s state government. It is against this backdrop that DMS strives to demonstrate its motto, “We serve those who serve Florida.”

Special Notes:

DMS is committed to successfully recruiting and onboarding talented and skilled individuals into its workforce. We recognize the extensive training, experience, and transferable skills that veterans and individuals with disabilities bring to the workforce. Veterans and individuals with disabilities are encouraged to contact our agency recruiter for guidance and answers to questions through the following provided email addresses:

[e-mail]
[e-mail].

An individual with a disability is qualified if he or she satisfies the skills, experience, and other job-related requirements for a position and can perform the essential functions of the position with or without reasonable accommodation. For purposes of requesting reasonable accommodations, as mentioned above, the agency hiring authority is the DMS Human Resources office, which the candidate can reach at [phone]. Successful completion of background screening will be required for this position.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.