HR Support Generalist – WOW Service, Hybrid Buffalo

Moog; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Health benefits

Tuition assistance

Employee stock purchase plan

Job summary

Moog's Buffalo-area HR team is seeking an HR Employee Support Generalist to be the first point of contact for all HR inquiries. You’ll deliver WOW service, handle voice/email/mass inquiries, and escalate where needed.

Training across HR functions will prepare you to support multiple disciplines, including payroll, development, and compensation. You will work hybrid in Buffalo, NY, with a focus on accurate, timely responses and strong confidentiality.

Qualifications

• Bachelor's degree in human resources, business, or a related field.
• At least one year in customer service, HR support, or a call center environment.
• Familiarity with HR systems (Workday or similar) and SharePoint is highly desirable.
• Proficiency with Microsoft Office, especially advanced Excel functions.
• Strong interpersonal and communication skills with a focus on WOW service.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Manage resolution of Level 1 HR issues via Voice, Email, Mail, Fax, Walk-in.
• Work with policies and performance criteria for Employee Support.
• Analyze calls and know when to upscale issues.
• Support payroll, learning & development, compensation, etc., across HR disciplines.
• Complete required training and apply knowledge on the job.
• Provide support for HRMS processes and updates across the US.

Skills

Customer service

HR support

HRIS (Workday)

SharePoint

Excel (PivotTables, VLOOKUP)

Communication skills

Discretion

Time management

On-site Buffalo

Education

Bachelor's degree in HR/business/related field

Job description

Moog's Buffalo-area HR team is seeking an HR Employee Support Generalist to be the first point of contact for all HR inquiries. You’ll deliver WOW service, handle voice/email/mass inquiries, and escalate where needed.

Training across HR functions will prepare you to support multiple disciplines, including payroll, development, and compensation. You will work hybrid in Buffalo, NY, with a focus on accurate, timely responses and strong confidentiality.