HR Employee Support Generalist

Moog; Buffalo (NY); Hybrid; USD 32,000 - 36,000; Full time

Benefits offered by this job

Bonus opportunities

401k matching

Health benefits

Tuition assistance

Employee stock purchase plan

Job summary

Moog's Buffalo-area HR team is seeking an HR Employee Support Generalist to be the first point of contact for all HR inquiries. You’ll deliver WOW service, handle voice/email/mass inquiries, and escalate where needed.

Training across HR functions will prepare you to support multiple disciplines, including payroll, development, and compensation. You will work hybrid in Buffalo, NY, with a focus on accurate, timely responses and strong confidentiality.

Qualifications

• Bachelor's degree in human resources, business, or a related field.
• At least one year in customer service, HR support, or a call center environment.
• Familiarity with HR systems (Workday or similar) and SharePoint is highly desirable.
• Proficiency with Microsoft Office, especially advanced Excel functions.
• Strong interpersonal and communication skills with a focus on WOW service.
• Ability to handle confidential information with discretion and professionalism.

Responsibilities

• Manage resolution of Level 1 HR issues via Voice, Email, Mail, Fax, Walk-in.
• Work with policies and performance criteria for Employee Support.
• Analyze calls and know when to upscale issues.
• Support payroll, learning & development, compensation, etc., across HR disciplines.
• Complete required training and apply knowledge on the job.
• Provide support for HRMS processes and updates across the US.

Skills

Customer service

HR support

HRIS (Workday)

SharePoint

Excel (PivotTables, VLOOKUP)

Communication skills

Discretion

Time management

On-site Buffalo

Education

Bachelor's degree in HR/business/related field

Job description

Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right thing. For you, working with us can mean deeper job satisfaction, better rewards, and a great quality of life inside and outside of work.

Job Title

HR Employee Support Generalist

Reporting To

US HR Operations Manager

Work Schedule

Hybrid - Buffalo, NY

Our team in Corporate Group is looking for an HR Employee Support Generalist to join them!

In this role, you will be the "Voice of HR" and the first point of contact for all of Moog (US) for issues and inquiries regarding any HR discipline. As an HR Employee Support Generalist, you will ensure that all employees, managers, and HR team inquiries are accurately addressed in a professional, cost-effective, and timely manner, with a commitment to delivering "WOW Service.".

You will receive comprehensive training across all HR functions and will be adept at identifying when to escalation issues to a Specialist for swift resolution.

Qualifications

• Typically, a bachelor's degree in human resources, business, or a related field.
• At least one year in customer service, HR support, or a call center environment. Familiarity with HR systems (such as Workday or similar HRIS), SharePoint, or other employee support platforms is highly desirable.
• Proficiency in Microsoft Office Suite, including advanced Excel functions (e.g., pivot tables, VLOOKUP) to analyze data effectively.
• Strong interpersonal and communication skills, with a commitment to providing exceptional customer service and delivering "WOW" experiences.
• Ability to manage confidential information with discretion and professionalism while demonstrating empathy and problem-solving skills.
• Comfortable working in a fast-paced environment, managing multiple inquiries efficiently, and knowing when to upscale issues.
• Willingness to support work hours ending at 7 PM ET on a rotating schedule.
• Must live local to the Buffalo, NY area to work onsite.

Responsibilities

• Manage resolution of all types of level 1 HR issues and questions (Voice, Email, Mail, Fax, Walk-in) on time with a high degree of accuracy and commitment to delivering "WOW" service.
• Work with established policies, procedures, and performance criteria for delivering Employee Support services.
• Demonstrate the ability to analyze calls and know when to upscale issues.
• Each team member will have a specific area of primary responsibility for tactical support, i.e., payroll, learning and development, compensation, etc., but will be expected to have knowledge across all disciplines of HR.
• Complete required training and demonstrate the imparted knowledge, skills, and competencies from the training into on-the-job performance across all functions of HR.
• Provide support for HRMS processes and updates across the US. Continuously identify opportunities and make recommendations to improve the cost, quality, and timeliness of the service delivery.
• Use Case Management System and Knowledgebase to effectively respond to employee issues.

How We Care For You

• Financial Rewards: great compensation package, bonus opportunities, matching 401k, and the ability to participate in Employee Stock Purchase Plan (select locations), Flexible Spending and Health Savings Accounts
• Work/Life Balance: Flexible paid time off, holidays and parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical, dental, vision, life, disability, Employee Assistance Plan ("EAP") and other supplemental benefit coverages.
• Professional Skills Development: Tuition Assistance, mentorship and coaching opportunities, leadership development and other personal growth programs
• Culture: Warm, respectful, family-like environment driven by our 12 core values. Multiple Employee Resource Groups led by our employees, open and welcoming to all.

Salary Range Transparency

Buffalo, NY $23.00-$26.00 Hourly

Salary Range Disclaimer

The base salary range represents the low and high end of the Moog salary range for this position in the given work location. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range(s) listed is just one component of Moog's total compensation package for employees. Other rewards may include annual bonuses, employee stock purchase plan, an open paid time off policy, and many region-specific benefits.

This position requires access to U.S. export-controlled information.

Moog offers an inclusive workplace, and, as such, affirms the right of every person to participate in all aspects of employment based on merit without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or a