HR Specialist - Bilingual Mandarin Required

Cwill; Cary (NC); Hybrid; USD 50,000 - 65,000; Full time

Benefits offered by this job

401(k)

PTO

Paid Holidays

Insurance

Job summary

CWILL, based in Cary, North Carolina, is seeking a recruiting/HR support candidate to join the team. The role covers recruitment, onboarding, record-keeping, benefits administration, compliance, performance management, and employee relations.

Candidates should have at least 1 year of HR/recruiting experience and knowledge of labor laws. The position offers standard benefits and a starting pay range of $50,000–$65,000, with potential for negotiation based on experience.

Qualifications

• 1 year of proven recruiting or HR internship/work experience.
• Strong knowledge of labor laws and hiring regulations.
• Excellent verbal and written communication skills.
• Familiar with an ATS (Workable, LinkedIn Recruiter).
• Proficient with Microsoft Office or Google Suite, Notion and Slack is a plus.

Responsibilities

• Post job ads on job boards and social media platforms.
• Screen resumes and job applications.
• Assist with background and reference checks.
• Help prepare job offer letters.
• Support recruitment events, such as job fairs and career expos.
• Ensure preboarding processes go smoothly.
• Conduct new employee orientation sessions.
• Maintain accurate employee records and benefits documentation.
• Process payroll tasks and benefits reconciliations.
• Escalate complex compliance issues when needed.
• Support in managing performance and employee relations.

Skills

Communication skills

Labor laws knowledge

ATS familiarity

Office tools

Tools

Workable

LinkedIn Recruiter

Job description

About CWILL

CWILL (pronounced "quill") is a post-purchase and retention suite built for Shopify brands. Reduce support tickets, recover lost revenue from returns, and turn one-time buyers into loyal fans — with tools purpose-built for every touchpoint that follows the sale.

Our website: www.cwill.com

Work Location and Relocation

This position is based in North Carolina. CWILL may consider a hybrid/remote work arrangement depending on business needs, the candidate’s location, compliance considerations, and company policy. Candidates who are not already local must be able and willing to relocate to Cary NC.

Job Responsibilities:

1. Recruitment support

• Postjob adson job boards and social media platforms
• Screen resumes and job applications
• Assist with background andreference checks
• Help preparejob offer letters
• Support recruitment events, such as job fairs and career expos.

2. Onboarding

• Ensure thepreboardingprocess goes smoothly
• Conductnew employee orientationsessions
• Take care of new hire paperwork and logistics, such as setting up designated workstations, computer logins, email addresses, etc.
• Schedule meetings to discuss company policies and provide theemployee handbook
• Serve as the primary point of contact for new employee inquiries.

3. Record-keeping

• Maintain accurate and up-to-date employee records, including personal details,employment contracts, performance evaluations, and benefits documentation
• Collect and organize employment and tax information
• Assist withexit interviewsand finalize termination documentation.

4. Benefits administration

• Managecompensation and benefitsdocumentation
• Process payroll tasks, including employee sick leave andPTO
• Resolve payroll errors and respond to related inquiries
• Assist with payroll and benefits reconciliations, audits, and payment approvals.

5. Compliance

• Work with line managers and employees to process compliance service requests
• Maintain accurate compliance records and tracking tools
• Undertake administrative duties necessary to fulfill compliance tasks
• Escalate complex issues to Compliance Specialists when needed.

6. Performance management

• Support in preparing and managingperformance improvement plans, reassignments, suspensions, resignations, retirements, andemployee exits
• Send separation notices to employees who are due for mandatory retirement
• Provide departing employees with necessary documentation and process final or severance payments
• Act as the point of contact for post-separation queries.

7. Employee relations

• Handleemployee grievancesand complaints
• Collect and processincident reportsfrom various business units
• Collaborate with the legal department to prepare Notices to Explain and ensure delivery
• Arrange an administrative hearing and document the minutes of the meeting
• Prepare and deliver notices of decisions and maintain company offense records.

• 1 year of proven recruiting or HR internship/work experience.
• Strong knowledge of labor laws and hiring regulations.
• Excellent verbal and written communication skills.
• Familiar with an ATS (Workable, linkedin recriuter)
• Proficient with Microsoft Office or Google Suite, notion and slack is a plus

Starting Pay: 50 - 65k depends on experiences, open to negotiation

• 401(k)
• PTO
• Paid Holidays
• Insurance