HR Specialist

Unum; Portland (ME); Vor Ort; USD 65.000 - 90.000; Vollzeit

Benefits dieser Stelle

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Health, Vision, Dental, Short & Long‑s

Disability

Generous PTO including paid time tovol

401(k) up to 9.5% employer matching

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Zusammenfassung

Unum in the United States is seeking a Tier 2 HR Service Delivery professional to provide case management support across the hire-to-retire life cycle. You will triage complex inquiries, apply HR policies, and collaborate with HR partners to ensure accurate, timely resolutions.

This role emphasizes consultation, critical thinking, and data-driven improvements to the employee experience. You’ll contribute to process standards, enable self-service, and support managers and employees with

Qualifikationen

• Undergraduate degree preferred.
• 3-5+ years' experience in HR or equivalent relevant experience.
• 1+ years of successful selection experience preferred
• Knowledge of HR industry terminology, technology, research, and practice, including laws and regulations.
• Strong consulting skills to influence others, develop relationships, and deliver client results.
• Proven experience in managing complex HR processes with scalable solutions.
• Excellent communication skills.

Aufgaben

• Independently triages and resolves complex cases, provides continuous status updates, and ensures accurate and timely case resolution and documentation.
• Applies expertise of HR resources, processes, and SOPs to lifecycle cases; collaborates for alignment and knowledge sharing.
• Exercises judgment when interpreting policies, processes, programs, and regulations.
• Conducts on-demand interview reviews and evaluations to select high-quality candidates for multi-incumbent roles.
• Meet recruiting selection goals to support business results.
• Delivers a positive, professional, customer-oriented experience with attention to detail and resourcefulness.
• Performs data analysis from case management system to identify trends and risks and recommend self-service improvements.
• Revises end user content, policies, programs, or procedures within the employee lifecycle.

Kenntnisse

Consulting skills

Problem solving

Communication

Ausbildung

Undergraduate degree preferred

Jobbeschreibung

Job Posting End Date: October 29

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary

This is the second level (Tier 2) support role within HR Service Delivery and provides case management support to complex employee and manager inquiries across the hire to retire life cycle. This role requires a consultation, critical thinking, and problem-solving approach to ensure consistency with case resolution. Individuals will perform administrative activities that are complex and require higher level of judgment to be applied which requires a mastery of all fundamentals of the employee life cycle. The role collaborates across functions by identifying opportunities to improve the employee experience and realize operational efficiencies.

Job Duties and Responsibilities

• Independently triages and resolves complex cases, provides continuous status updates, and ensures accurate and timely case resolution and documentation. Where applicable, elevate inquiries to HR Tier 3 (COE) as defined applicable process documents.
• Applies expertise and knowledge of HR resources, business processes, and standard operating procedures that are applicable to the assigned life cycle. Resolve inquiries by utilizing procedures, documents, and other business rules. Collaborate with others for alignment and knowledge sharing.
• Exercises judgment and makes effective decisions when interpreting policies, processes, programs, and regulations.
• Conduct on-demand interview reviews, assessment evaluations, application/paper screenings and duplicates to ensure the selection of high-quality candidates for multi-incumbent customer facing roles.
• Meet recruiting selection goals to support achievement of business results
• Delivers a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness.
• Conducts data analysis from case management system, identify trends, escalated risks/concerns, and develop recommendations to increase adoption of self-service channels.
• Identifies opportunities to revise or improve end user content, policies, programs, or procedures within specified employee life cycle.
• Where applicable, review and reconcile pay impacting output to ensure accuracy. Work closely with key stakeholders and vendors to accurately and timely process pay-related adjustments.
• Assists with the documentation of internal operating procedures as needed.
• Demonstrates change agility and participates in appropriate systems testing.
• Serve as training resource for first level case management team, (Tier 1).
• Owns responsibility for confidentiality, data integrity, ensuring its validity, accuracy, and timely entry into the applicable HR system(s).
• Educates employees and managers on HR resources available to them and encourages the use of self-service tools and platforms as appropriate.
• Performs other related duties as assigned.

Job Specifications

• Undergraduate degree preferred.
• 3-5+ years' experience in HR or equivalent relevant experience.
• 1+ years of successful selection experience preferred
• Knowledge of HR industry terminology, technology, research, and practice. This includes knowledge of HR operating environments, issues, trends, and federal, state, and local laws and regulations, and any applicable software. Prior experience in a HR "help desk" a plus.
• Strong consulting skills to influence others, develop and maintain working relationships, and deliver results and/or expertise for a client in a professional manner.
• Proven experience in managing complex HR processes, being able to problem solve and think of scalable solutions.
• Strong problem-solving skills with the ability to find innovative solution to problems.
• Excellent communication s