HR Specialist

Unum Ireland; Portland (ME); Vor Ort; USD 46.000 - 86.000; Vollzeit

Benefits dieser Stelle

Award-winning culture

Inclusion and diversity as a priority

Performance Based Incentive Plans

Health, Vision, Dental, Disability

Generous PTO including volunteer

Up to 9.5% 401(k) employer match

Mental health support

Career advancement opportunities

Student loan repayment options

Tuition reimbursement

Flexible work environments

Zusammenfassung

Unum Group seeks a Tier 2 HR service delivery professional to provide case management across the hire-to-retire life cycle. The role requires consultation, critical thinking, and sound judgment to resolve complex inquiries with accurate documentation and timely updates.

You will work across functions to improve the employee experience and operational efficiency, while handling sensitive information and ensuring compliance with applicable policies and procedures.

Qualifikationen

• Undergraduate degree preferred.
• 3–5+ years’ experience in HR or equivalent relevant experience.
• Knowledge of HR terminology, technology, and federal/state/local laws/regulations.
• Experience in HR 'help desk' or similar support is a plus.
• Strong consulting, relationship-building, and client-delivery skills.
• Proven ability to manage complex HR processes and scalable solutions.
• Excellent written and verbal communication; ability to handle confidential information.
• Proficiency in Workday and ServiceNow.

Aufgaben

• Independently triages and resolves complex HR cases with ongoing status updates.
• Escalates inquiries to HR Tier 3 (COE) as needed.
• Applies HR policies, processes, and procedures to life-cycle scenarios.
• Collaborates with stakeholders; identifies opportunities to improve employee experience and efficiency.
• Interprets policies and makes sound decisions.
• Performs candidate screening and data analysis to support recruitment goals.
• Delivers professional, customer-oriented service with attention to detail.
• Ensures data integrity and timely entry into HR systems.

Kenntnisse

Consulting skills

Communication skills

Problem-solving

Multi-tasking

Ausbildung

Undergraduate degree preferred

Tools

Workday

ServiceNow

Microsoft Office

Jobbeschreibung

When you join the team at Unum, you become part of an organization committed to helping you thrive. Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life’s moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you’re directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

• Award-winning culture
• Inclusion and diversity as a priority
• Performance Based Incentive Plans
• Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
• Generous PTO (including paid time to volunteer!)
• Up to 9.5% 401(k) employer contribution
• Mental health support
• Career advancement opportunities
• Student loan repayment options
• Tuition reimbursement
• Flexible work environments

All the benefits listed above are subject to the terms of their individual Plans.

And that’s just the beginning…

General Summary

This is the second level (Tier 2) support role within HR Service Delivery and provides case management support to complex employee and manager inquiries across the hire to retire life cycle. This role requires a consultation, critical thinking, and problem-solving approach to ensure consistency with case resolution. Individuals will perform administrative activities that are complex and require higher level of judgment to be applied which requires a mastery of all fundamentals of the employee life cycle. The role collaborates across functions by identifying opportunities to improve the employee experience and realize operational efficiencies.

Job Duties and Responsibilities

• Independently triages and resolves complex cases, provides continuous status updates, and ensures accurate and timely case resolution and documentation.
• Where applicable, expedite inquiries to HR Tier 3 (COE) as defined applicable process documents.
• Applies expertise and knowledge of HR resources, business processes, and standard operating procedures that are applicable to the assigned life cycle.
• Resolve inquiries by utilizing procedures, documents, and other business rules.
• Collaborate with others for alignment and knowledge sharing.
• Exercises judgment and makes effective decisions when interpreting policies, processes, programs, and regulations.
• Conduct on-demand interview reviews, assessment evaluations, application/paper screenings and duplicates to ensure the selection of high-quality candidates for multi-incumbent customer facing roles.
• Meet recruiting selection goals to support achievement of business results.
• Delivers a positive, professional, customer orientated experience with follow-through, attention to detail and resourcefulness.
• Conducts data analysis from case management system, identify trends, escalated risks/concerns, and develop recommendations to increase adoption of self-service channels.
• Identifies opportunities to revise or improve end user content, policies, programs, or procedures within specified employee life cycle.
• Where applicable, review and reconcile pay impacting output to ensure accuracy.
• Work closely with key stakeholders and vendors to accurately and timely process pay-related adjustments.
• Assists with the documentation of internal operating procedures as needed.
• Demonstrates change agility and participates in appropriate systems testing.
• Serve as training resource for first level case management team, (Tier 1).
• Owns responsibility for confidentiality, data integrity, ensuring its validity, accuracy, and timely entry into the applicable HR system(s).
• Educates employees and managers on HR resources available to them and encourages the use of self-service tools and platforms as appropriate.
• Performs other related duties as assigned.

Job Specifications

• Undergraduate degree preferred.
• 3-5+ years’ experience in HR or equivalent relevant experience.
• 1+ years of successful selection experience preferred.
• Knowledge of HR industry terminology, technology, research, and practice.
• This includes knowledge of HR operating environments, issues, trends, and federal, state, and local laws and regulations, and any applicable software.
• Prior experience in a HR ”help desk” a plus.
• Strong consulting skills to influence others, develop and maintain working relationships, and deliver results and/or expertise for a client in a professional manner.
• Proven experience in managing complex HR processes, being able to problem solve and think of scalable solutions.
• Strong problem-solving skills with the ability to find innovative solution to problems.
• Excellent communication skills (both verbal & written) with an ability to listen & respond to customer queries.
• Knowledge of and ability to adhere to and update HR policies, procedures, and practices.
• Strong desire to continuously improve processes & deliver against agreed objectives/ service levels.
• Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
• Prior experience handling a blend of employee life cycle events such as but not limited to benefits, payroll, leaves of absence.
• Effectively handles pressure and demands from multiple customers and competing priorities.
• Ability to handle HR information in a confidential and professional manner.
• Strong computer skills, including Microsoft Office applications.
• Ability to develop proficiency in Workday and ServiceNow.

Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $45,600.00-$86,200.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company

At Unum Group, we’re a Fortune 500 company and leading international provider of workplace benefits and services, helping workers and their families thrive for more than 175 years. Through our Unum and Colonial Life brands, our company offers disability, life, accident, critical illness, dental and vision insurance; leave and absence management support; and behavioral health services. Our 10,000+ employees work across operations in the US, UK and Poland, as well as our dedicated Technology Centre in Ireland.

Unum Group is committed to working with and providing reasonable accommodations for any applicant with a disability. If you are disabled and need a reasonable accommodation to participate in the application or hiring process, please contact us by submitting a request here.