HR Shared Services Tier 2 Specialist

CO010 Memorial Healthcare System; United States; On-site; USD 55,000 - 75,000; Full time

Job summary

Memorial Healthcare System in Miramar, FL is seeking an HR Shared Services Tier 2 Specialist to analyze and resolve escalated HR inquiries, including Benefits and FMLA reporting, and to support HR professionals with complex transactions. The role liaises with local HRBPs, COEs, and other stakeholders to ensure accurate, timely service delivery.

Candidates should have at least 2 years of experience in Customer Service or HR/Shared Services, strong communication skills, and excellent organization.

Qualifications

• Two (2) years’ experience in Customer Service and/ or Human Resources /Benefits/or a Shared Services role.
• Strong customer service orientation and ability to navigate complex conversations.
• Excellent organizational skills for tracking and documenting with attention to detail.

Responsibilities

• Acts as liaison and escalation point with contacts including local HR, COEs and other key stakeholders.
• Troubleshoots and resolves issues, and recommends changes for process improvement.
• Ensures efficient and accurate resolution of cases within a Shared Service team.
• Educates employees of HR Shared Services to build a knowledge base for first call resolution.
• Researches and resolves all problems in a timely manner.
• Manage multiple issues simultaneously and prioritize urgent requests.
• Responds and resolves escalated cases in more complex HR scenarios.
• Documents using systems and follows proper processes.
• Contributes to delivering, maintaining and improving HR services and processes.

Skills

Accountability

Analysis and decision making

Customer service

Problem solving

Responding to change

Standards of behavior

Education

Associates degree preferred

Job description

Memorial Healthcare System in Miramar, FL is seeking an HR Shared Services Tier 2 Specialist to analyze and resolve escalated HR inquiries, including Benefits and FMLA reporting, and to support HR professionals with complex transactions. The role liaises with local HRBPs, COEs, and other stakeholders to ensure accurate, timely service delivery.

Candidates should have at least 2 years of experience in Customer Service or HR/Shared Services, strong communication skills, and excellent organization.