HR Shared Services Tier 2 Specialist

Memorial Healthcare System; Florida; On-site; USD 42,000 - 64,000; Full time

Job summary

Memorial Healthcare System in Miramar, Florida is seeking an HR Shared Services Tier 2 Specialist to analyze and resolve escalated HR inquiries. You will support benefits, FMLA reporting, and complex transactions, collaborating with local HRBPs and COEs to ensure accurate, timely responses.

This role emphasizes excellent customer service, meticulous documentation, and the ability to manage multiple issues in a fast-paced environment while maintaining compliance with HR policies.

Qualifications

• High School Diploma or Equivalent required.
• Two (2) years’ experience in Customer Service and/or Human Resources/Benefits/Shared Services.
• Strong customer service orientation with the ability to navigate complex conversations.

Responsibilities

• Liaises with local HR, COEs and stakeholders to escalate and resolve issues.
• Troubleshoots and resolves issues; suggests process improvements.
• Ensures accurate resolution of cases within the Shared Service team.
• Educates employees to improve first call resolution at Tier 1.
• Maintains compliance with HR Shared Service processes.

Skills

Customer service

Problem solving

Analytical thinking

Communication skills

Prioritization

Team collaboration

Education

High School Diploma or Equivalent

Associate's degree preferred

Tools

HRIS

Microsoft Excel

Case management systems

Job description

Memorial Healthcare System in Miramar, Florida is seeking an HR Shared Services Tier 2 Specialist to analyze and resolve escalated HR inquiries. You will support benefits, FMLA reporting, and complex transactions, collaborating with local HRBPs and COEs to ensure accurate, timely responses.

This role emphasizes excellent customer service, meticulous documentation, and the ability to manage multiple issues in a fast-paced environment while maintaining compliance with HR policies.