HR Shared Services Supervisor

The TJX Companies, Inc.; Marlborough (MA); On-site; USD 76,800 - 97,900; Full time

Benefits offered by this job

Associate discount

401(k) match

medical/dental/vision

HSA

health care FSA

life insurance

short/long-term disability

paid holidays/vacation /sick/bereaveme

parental leave

EAP

incentive programs for management

auto/home insurance discounts

tuition reimbursement

scholarship program

adoption/surrogacy assistance

smoking cessation

child care/cell phone discounts

pet/legal insurance

credit union

referral bonuses

Job summary

The Human Resources Service Center Supervisor at The TJX Companies leads the daily operations of an HR Service Center pod, guiding and developing a team to deliver timely, accurate support. This role leverages HR systems, health and welfare benefits knowledge, and leave policies to resolve complex associate concerns and deliver final resolutions when needed.

The candidate should have a Bachelor’s degree or equivalent with at least 3+ years in a service center, strong leadership, and proficiency

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum 3+ years of Service Center experience.
• Mastery of HR processes and policies within the pod.
• Knowledge of regional legal and regulatory requirements.
• Strong written and verbal communication and presentation skills.

Responsibilities

• Lead daily operations of the HR Service Center pod and ensure timely, accurate support.
• Coach and develop HR Service Center associates; promote high-quality customer service and issue resolution.
• Oversee store/region HR Admin across multiple locations; provide technical guidance to associates.
• Analyze metrics and implement improvements; collaborate with HRIS on technical solutions.
• Hire, onboard, train, and conduct performance reviews for service center staff.
• Address escalated issues and ensure adherence to HR policies and procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Time management

Calm under pressure

Education

Bachelor’s degree or equivalent experience

Tools

ServiceNow

HRIS

Microsoft Office

HR systems

Job description

TJX Companies

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description

The Opportunity: Grow Your Career.

Job Summary

The Human Resources Service Center Supervisor leads the daily operations of an assigned HR Service Center pod, ensuring associates receive timely, accurate, and high-quality support. This role is responsible for guiding and developing a team of HR Service Center associates while promoting exceptional customer service and efficient issue resolution. Leveraging in-depth expertise in HR systems, health and welfare benefits, paid time off programs, and leave of absence policies, the supervisor serves as a key resource for complex and escalated associate concerns, providing guidance and final resolution when needed.

Major Areas of Responsibility

HR Shared Services Transaction Execution

• Process routine transactions aligned to the pod the associate is anchored to support (e.g. associate inquiries, associate movement, separations, 1-9 verification)
• Performs accurate and timely processing of HR transactions in HCM system
• Interacts closely with Payroll and Compensation to ensure proper dataflow and execution.
• Address and resolve complex issues escalated by HR Shared Services associates

Team Performance Management

• Assists the Department Manager in supervising and ensuring the accurate delivery and administration of Human Resources policies and procedures.
• Oversees Human Resource Administration for store/regions, D.C.'s and Home Office providing technical guidance to associates on issues
• Analyzes and recommends system/department improvements as required.
• Performs accurate and timely processing of HR transactions in HCM system
• Utilize key metrics to evaluate the performance of service center associates to identify the need for special training
• Assign and delegate work tasks to service center associates according to effectively address customer demand
• Collect and analyze service metrics to evaluate performance of their respective pod area. Identify trends and determine root causes. Identify opportunities for improvement.
• Continuously collaborate with direct pod leader & other managers to understand best-practices and create efficiencies across the team
• Work with the HRIS to design and implement solutions for the resolution of technical problems.
• Lead team meetings and give presentations to HR Shared Services leaders

Team Leadership and Development

• Hire, onboard, and train service center associates to deliver high standard customer service for their respective pod
• Trains, develops and counsels H.R. Service Center associates with the goal of creating depth of talent within the department
• Coach service center associates through challenging customer service issues
• Conduct performance reviews, capacity planning, and identify technology improvement opportunities and determine action plans for improved operations
• Other duties as assigned

Who We’re Looking for: You.

• Bachelor’s degree or equivalent experience
• Minimum 3+ years of Service Center experience
• Mastery of HR process areas/services within the pod supported
• Knowledge of legal and regulatory requirements by region, state, and population groups supported
• Adept at courteously interacting with customers and ensuring their requirements are met
• Strong written and verbal communication and presentation skills
• Excellent interpersonal, problem-solving and leadership skills
• Ability to stay calm in stressful situations and meet SLAs
• Ability to prioritize work based on internal and external deadlines
• Ability to remain flexible and pivot based on business needs
• Understanding of HR workflows design in TJX systems
• Understanding of navigating ServiceNow case and knowledge workflows
• Ability to maintain confidentiality and apply privacy requirements
• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

Benefits

• Associate discount
• 401(k) match
• medical/dental/vision
• HSA
• health care FSA
• life insurance
• short/long-term disability
• paid holidays/vacation /sick/bereavement/parental leave
• EAP
• incentive programs for management
• auto/home insurance discounts
• tuition reimbursement
• scholarship program
• adoption/surrogacy assistance
• smoking cessation
• child care/cell phone discounts
• pet/legal insurance
• credit union
• referral bonuses

All benefits are subject to applicable plan or program terms (including eligibility terms) and may change from time to time. Contact your TJX representative for more information.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Address

300 Value Way

Location

USA Home Office Marlborough MA 300 Value Way

This position has a starting salary range of $76,800.00 to $97,900.00 per year. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.