HR Shared Services Specialist - Tier 1 - Corporate

MGM Resorts International; Las Vegas (NV); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Wellness incentive programs

Hotel, food, and entertainment/partner

Free meals in employee dining room

Free parking on and off shift

Health & income protection benefits

Professional development & volunteerOp

Employee discounts

Job summary

MGM Resorts International is hiring an HR Shared Services Specialist Tier 1 for our Corporate office in Las Vegas. You will be the front-line support for employee inquiries and HR transactions, handling calls, chats, and emails with discretion and accuracy.

The role emphasizes confidentiality and teamwork, requires 18+ years, a high school diploma, and at least one year in customer service within HR contexts; hospitality experience is a plus.

Qualifications

• Must be 18 years or older.
• High School Diploma or GED required.
• 1+ year of experience in customer service or related contact centers.
• Experience with HR policies and procedures preferred.
• General experience in human resources preferred.
• Hospitality/service industry experience preferred.
• Experience in a resort setting preferred.

Responsibilities

• Respond to inquiries from employees, managers, retirees, and families via phone, chat, and email.
• Resolve cases in a professional, confidential manner following policies.
• Escalate complex cases to HRSSC management and Tier II with complete context.
• Interface with internal and external resources to close cases not escalated.
• Refer employees to HR self-service tools, vendors, or other resources.
• Maintain a high degree of confidentiality.

Skills

Customer service

Hospitality industry

HR operations

Education

High School Diploma or GED

Job description

## HR Shared Services Specialist - Tier 1 - CorporateApply: Office - US, Las Vegas, NV 980 Kelly Johnson Dr: Full time: Posted Today: 280376Las Vegas, Nevada**The SHOW comes alive at MGM Resorts International**Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests. **THE JOB:** As a **Tier 1 Specialist** for **HR Shared Services** at the **Corporate** office, you will serve as the premier first point of contact for employee assistance, providing supportive, efficient, and accurate information to our backstage team members. By understanding their unique needs, you will take prompt action to resolve, refer, or escalate inquiries, administer key transactional HR work, and collaborate with your team to maintain our company's high standards of service in flawless alignment with MGM Resorts International policies and procedures. **THE STARTING RATE:** $18.00 Per Hour **THE DAY-TO-DAY:*** Respond to written and oral inquiries from employees, manager, retirees, family members regarding HR questions, issues, problems, and status changes; this will include telephone, chat and e-mail interactions* Resolve cases in professional, sensitive, customer-focused manner in accordance with company policies and procedures* Escalate complex cases (in accordance with and as defined by HRSSC policy) to HRSSC management and Tier II resources with appropriate and complete documentation on work performed to date* Interface with internal and external resources to furnish or obtain needed information to close cases not escalated* Refer employees, managers, retirees, and families to HR self-service technology, outside vendors, or other resources as appropriate* Maintain high degree of confidentiality**THE IDEAL CANDIDATE:*** Must be 18 years of age or older* High School Diploma or GED required* 1+ Years of Prior Relevant Experience in Customer service or inbound call centers or related experience required* Experience working under the applicable employment and other regulations governing Human Resources policies, procedures and practices preferred* General experience in human resources preferred* Strong practical experience and knowledge of Human Resources operations in hospitality and/or service industry preferred* Experience working in a similar resort setting preferred* Work varied shifts, to include weekends and holiday preferred **THE PERKS & BENEFITS:*** Wellness incentive programs to help you stay healthy physically and mentally* Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more* Free meals in our employee dining room* Free parking on and off shift* Health & Income Protection benefits (for eligible employees)* Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community