HR Shared Services Specialist

Saia Inc.; Atlanta (GA); On-site; USD 31,000 - 52,000; Full time

Job summary

Saia Inc. in Atlanta, GA is seeking an HR Operations professional to respond to employee questions about benefit programs and human resources policies. The role maintains information systems, prepares documentation, and supports HR projects.

You will handle onboarding, verifications, data changes, and benefit enrollment meetings, ensuring timely responses and accurate records while upholding confidentiality and company standards.

Qualifications

• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Responsibilities

• Serves as the first point-of-contact for high volume inquiries related to HR programs and policies.
• Processes system transactions, including onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensures employee support tickets are addressed and resolved in a timely manner.
• Reviews and updates HR standard operating procedures.
• Completes recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalates more complex issues and inquiries to functional HR teams as needed.
• Assists employees and managers with system self-service functions.
• Provides support for new hire and annual benefit enrollment meetings and other benefit-related tasks.

Skills

HR operations

Confidential information handling

Education

Associate degree in business or related field

Tools

Workday

Job description

Ready To Go Further?

Saia is a different kind of logistics and transportation company. We do things the right way. You'll see it in our commitment to our people, customers, and community. You'll feel it in the support you get on day one -from leadership and from your team. A job with Saia is packed with opportunity -from learning new skills and advancing to competitive compensation and great benefits. It's all here and it's exactly what going further is all about.

Position Summary

Responds to employee questions and inquiries related to employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and assists with human resources projects.

Major Tasks and Responsibilities

• Serves as the first point-of-contact for high volume inquiries related to human resources programs and policies.
• Processes system transactions, including onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensures employee support tickets are addressed and resolved in a timely manner.
• Reviews and updates HR standard operating procedures.
• Completes recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalates more complex issues and inquiries to functional HR teams as needed.
• Assists employees and managers with system self-service functions.
• Provides support for new hire and annual benefit enrollment meetings and other benefit-related tasks.

Preferred Qualifications

• Associate degree in business or a related field.
• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Pay Rate: $21.75 - $25.10 per hour, based on experience

Benefits

At Saia, your success is our success! That's why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won't go unnoticed.

Make Your Move

At Saia, our people are the reason we've been successful for over a century in the industry. Together, we've created a positive culture that’s driven by our core values - like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we're always looking for more collaborative and motivated individuals to join our team. So, if you're ready to put your career on a solid path, let's go further.

Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.