HR Shared Services Specialist

90 Saia Inc; Atlanta (GA); On-site; USD 29,962 - 34,577; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

90 Saia Inc in Atlanta is seeking an HR operations professional who answers employee questions about benefit programs and policies. The role maintains information systems, prepares documentation, and supports HR projects.

You will be the first contact for high volume inquiries, process onboarding and verifications, handle tickets, update SOPs, run data reports, assist with self-service, and support benefit enrollment meetings.

Qualifications

• Associate degree in business or a related field.
• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Responsibilities

• Serves as the first point-of-contact for high volume inquiries related to human resources programs and policies.
• Processes system transactions, including onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensures employee support tickets are addressed and resolved in a timely manner.
• Reviews and updates HR standard operating procedures.
• Completes recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalates more complex issues and inquiries to functional HR teams as needed.
• Assists employees and managers with system self-service functions.
• Provides support for new hire and annual benefit enrollment meetings and other benefit-related tasks.

Education

Associate degree in business or a related field

Job description

Position Summary

Responds to employee questions and inquiries related to employee benefit programs and human resources policies. Maintains information systems, prepares appropriate documentation, and assists with human resources projects.

Major Tasks and Responsibilities

• Serves as the first point-of-contact for high volume inquiries related to human resources programs and policies.
• Processes system transactions, including onboarding, employment verifications, transfers, promotions, terminations, and data changes.
• Ensures employee support tickets are addressed and resolved in a timely manner.
• Reviews and updates HR standard operating procedures.
• Completes recurring system administrator tasks, such as reviewing data audits, generating reports, correcting transactions, and resetting passwords.
• Escalates more complex issues and inquiries to functional HR teams as needed.
• Assists employees and managers with system self-service functions.
• Provides support for new hire and annual benefit enrollment meetings and other benefit-related tasks.

Preferred Qualifications

• Associate degree in business or a related field.
• 2+ years of experience working in HR operations.
• Ability to handle and process confidential information.
• Prior Workday experience.

Pay Rate

USD 21.75 – 25.10 per hour, based on experience.

Benefits

Competitive compensation and comprehensive benefits package, including health, dental, vision, 401(k) and paid time off. The company rewards superior employee performance and achievements.

Equal Opportunity Employer

Saia is an equal‑opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.