HR Shared Services Specialist

AmTrust Financial Services, Inc.; Cleveland (OH); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Medical & Dental Plans

Life Insurance

401k Savings Plans

Paid Time Off

Job summary

A leading financial service provider is seeking an HR Shared Service Specialist to provide first-in-class support to employees regarding HR inquiries, benefits, and policies. Responsibilities include resolving issues, maintaining HR compliance, and providing administrative support. Candidates must have strong computer skills, excellent organizational capabilities, and a customer service orientation. Competitive compensation of $22-$25 per hour is offered, with opportunities for career advancement and comprehensive benefits.

Qualifications

• Experience with HR inquiries and issue resolution.
• Ability to maintain confidentiality in a sensitive environment.
• Capability to multi-task and work in a fast-paced environment.

Responsibilities

• Respond to employee questions regarding benefits and policies.
• Provide administrative support to HR functions.
• Prepare and distribute employee materials.

Skills

Strong computer skills

Excellent organizational skills

Customer service orientation

Attention to detail

Excellent verbal and written communication

Tools

Excel

ServiceNow

Workday

Job description

The HR Shared Service Specialist is the first point of contact for incoming inquiries, issues, and requests for the HR Department. This could include inquiries regarding benefit programs including health & welfare, payroll and general HR policies and program support for business groups and employees. General administration includes:

Responsibilities

• Responds to employee questions and resolves issues regarding policies, benefits, employment, payroll, PTO, etc. within a timely fashion.
• Provides accurate explanation of individual time-off balances, timesheets, benefits, etc. to employees.
• Escalates issues as needed to the appropriate partner within HR through ServiceNow.
• Maintain working knowledge of company policies to provide guidance to employees and managers to ensure compliance and consistency.
• Liaise with each function of HR to resolve employee and manager issues to include: Benefits, Leave of Absence, Compensation, Recruiting, Training, Business Partners, HRIS, and Payroll.
• Provides administrative support to all areas of Human Resources.
• Follow up with employees and managers on incomplete processes, resolution of HR and benefit issues, timesheet discrepancies.
• Provide strong customer service with an empathetic tone.
• Prepare, copy, and distribute employee materials.
• Assist with special projects as needed.

Qualifications

• The ideal candidate will possess strong computer skills, particularly with Excel, and other Microsoft Office suite software.
• Must be able to respect the confidential nature of environment.
• ServiceNow and Workday experience is a plus.
• This position requires excellent organizational skills, customer service orientation, attention to detail, the highest level of accuracy,
• Excellent analytical skills and strong verbal and written communication skills. One must have an ability to maintain confidentiality, multi-task, and work in a fast-paced environment.
• Ability to uphold AmTrust core values of excellence, innovation, integrity, responsibility, inclusion, and teamwork.

The expected salary range for this role is $22.00/hour-$25.00/hour

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What we offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.