HR Shared Services Manager (Consultant)

Healthcare IT Leaders; Nashville (TN); Hybrid; USD 70,000 - 110,000; Full time

Job summary

Healthcare IT Leaders seeks a Manager of HR Shared Services to lead a team delivering centralized HR support across the enterprise. The role emphasizes preboarding, case management, and end-to-end employee lifecycle support while ensuring quality, SLAs, and enterprise standardization.

This hybrid, contract position starts immediately and will extend for 24+ months, with a focus on continuous improvement of processes, tools, and the employee experience.

Qualifications

• Bachelor’s degree in HR, Business Administration, or related field.
• 5+ years of HR experience with Shared Services or centralized delivery.
• Proven people leadership experience.
• Knowledge of HR lifecycle processes and service delivery models.
• Experience with HRIS and case management tools.
• Proficiency with Microsoft Office.

Responsibilities

• Lead and develop HR Representatives in the Shared Services team.
• Oversee preboarding, transfers, and end-to-end employee lifecycle support.
• Manage quality standards, service levels, and metrics.
• Drive process standardization and continuous improvement across tools and processes.

Skills

People management

HR lifecycle

Service delivery

Quality metrics

Education

Bachelor’s degree in HR or related field

PHR/SHRM-CP (preferred)

Tools

HRIS

Case management tools

MS Office

Job description

The Manager, HR Shared Services is responsible for leading and managing a team of HR Representatives who deliver centralized HR support across the enterprise. This role ensures high‑quality, consistency, and timely HR service delivery, with a primary focus on preboarding new hires and transfers, case management, phone queue management, and end‑to‑end employee life cycle support. The Manager is accountable for managing quality standards, service‑level expectations, and enterprise standardization, while driving continuous improvement across processes, tools, and employee experience.

This hybrid, contract position would begin immediately and continue for the next 24 + months.

Required Qualifications

• Bachelor’s degree in human resources, Business Administration, or a related field.
• 5+ years of progressive HR experience, with exposure to HR Shared Services, HR Operations, or centralized service delivery.
• Demonstrated people management or team leadership experience.
• Strong knowledge of HR life cycle processes and HR service delivery models.
• Proven ability to manage service levels, quality standards, and operational metrics.
• Proficiency with HRIS platforms, case management tools, and Microsoft Office.

Preferred Qualifications

• Experience in a shared services or call‑center‑style HR environment.
• Experience leading teams through process standardization or transformation.
• Familiarity with HR case management platforms (e.g., ServiceNow or similar).
• HR certification (PHR, SHRM‑CP).

Healthcare IT Leaders is a national leader in IT workforce solutions, connecting healthcare provider, payer and life sciences organizations with experienced technology talent for consulting and full‑time hiring. For more information, visit us on the web at www.healthcareitleaders.com.

Healthcare IT Leaders provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.