HR Shared Services Consultant

Stitch Fix Inc.; Northern (KY); Hybrid; USD 59,000 - 98,000; Full time

Job summary

Stitch Fix is seeking an HR Consultant to work independently and proactively, leveraging data and stakeholder input to anticipate issues and drive solutions across the employee lifecycle.

You will partner with HR partners, Recruiting, Benefits, and IT, own Tier II support for Shared Services programs, and help design compliant processes using AI tools to improve efficiency and consistency.

Qualifications

• 2–4 years of HR experience in a people-focused or HR operations role.
• Bachelor or Associate degree, or equivalent combination of education and work experience.
• Strong written and verbal communication skills with ability to interact at all levels.

Responsibilities

• Identify gaps and inefficiencies across the employee lifecycle and propose standardization improvements.
• Collaborate with HR Business Partners, Recruiting, Compensation, L&D, Legal and IT to provide process clarity.
• Own Tier II specialized support for Shared Services programs such as immigration and unemployment; maintain data integrity in Workday and other systems.
• Drive process improvements for shared services tools and systems using new technologies.
• Enhance employee self-service and automate workflows to increase efficiency.

Skills

HR operations

Analytical skills

Multi-tasking

Communication

Education

Bachelor's degree or equivalent

Tools

Workday

FreshService

Excel

Google Suite

Job description

Stitch Fix empowers people to be their best selves—professionally and personally.

At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best. To deliver on our mission, we foster a culture that is client-obsessed, where we dream big together and act boldly to redefine what's possible in personalized shopping. We're fixing the way people shop for what they love - and we need your big ideas. If you work with heart, hustle and a high bar, we just might be the perfect fit.

Stitch Fix (NASDAQ: SFIX) Stitch Fix is redefining retail by combining human creativity with advanced data science and Generative AI. As we build the future of personalized shopping, we’re equally committed to building yours. We believe in investing in our team as much as our technology. Join us to be a trendsetter in the industry and help us redefine what’s possible for our clients, while we help you reach your full potential.

About the Role

The HR Consultant will have a strong ability to work independently and proactively, leveraging critical thinking, anecdotes from relevant internal stakeholders, and data to anticipate potential issues and support solutions before they arise. In addition, the Consultant will consistently drive work forward autonomously, demonstrating strong initiative and ownership. Innovation is also a key component of success in this role, as we will look to you to proactively suggest improvements and drive process enhancements, whether based on your day-to-day work or identified through cross-functional collaboration.

Our People & Culture team works collaboratively and is known for solving problems and finding solutions at high speed —allowing others to do what they do best! You will join a team of creative, motivated, and goal-oriented problem solvers who are deeply connected to, and have a big impact on the people of Stitch Fix.

Responsibilities:

Employee Experience

• Identify gaps and inefficiencies, provide standardization and improvement recommendations which impact the full employee lifecycle from hire to retire.
• Interact with employees, managers, and other internal teams including HR Business Partners, Recruiting, Compensation, L&D, Legal, and IT to provide direction and clarity on processes related to the employee life cycle and systems.
• Own Tier II specialized support for important Shared Services programs such as immigration and unemployment, as well as complex employee issues, and maintain data integrity within Workday and other enterprise systems.
• Identify gaps and opportunities and own process improvements for shared services tools and systems utilizing cutting edge technologies.
• Consistently look for opportunities to enhance employee self service, drive adoption and support ongoing enhancements to automate workflows and increase self service utilization.

Metrics & Reporting:

• Serve as administrator for the FreshService ticketing systems and other tools that support metrics & reporting.
• Use captured data to inform monthly and quarterly data insights for internal customers and People team to help drive business decisions and to inform process and vendor enhancements.

Compliance:

• Maintain working knowledge and ability to research current, local employment laws, best practices and ensure Stitch Fix policies are legally compliant.
• Utilize new tools and technology to proactively support the design and implement of new compliance processes and improvements and maintain and revise current compliance and audit standards.
• Provide recommendations to Shared Services leadership for enhancements to increase efficiency and add value to the user experience.
• Maintain vendor relationships - support vendor relationships for effective operations and to ensure consistent service delivery and scalable solutions.

People Programs:

• Own and participate in ad hoc projects that support the broader People team and partner groups including HR Business Partners, Recruiting, Benefits, Compensation and IT teams.

How AI and tools show up in your day-to-day work.

• Use AI tools (e.g., ChatGPT, Copilot) to improve efficiency and outcomes
• Work with core tools and systems relevant to the role
• Comfort learning and applying new technologies

About You

This is what you’ll need to succeed in this role from day 1.

Requirements:

• You have 2-4 years of experience in HR in a people-focused or HR operations role; Have a Bachelor or Associate degree, or equivalent combination of education and work experience
• You use creativity and your analytical skills to remove obstacles while working collaboratively with others.
• You are an expert multi-tasker who is able to ruthlessly prioritize tasks.
• You possess top-notch organization skills, strong attention to detail to develop and execute plans .
• You seamlessly adapt and adjust plans, as needed, using internal and external inputs; might be a mind reader - you are consistently able to anticipate needs.
• You have strong written and verbal communication skills and ability to interact with all levels of the company.
• You are proficient with Excel, Google Suite, HRIS; have the ability to quickly and efficiently learn how to use new systems and tools.
• You are skilled at analyzing and synthesizing metrics and data to identify trends, patterns, and areas of opportunity.

You’ll love working at Stitch Fix because you will…

• Fuse human creativity and styling expertise to redefine personalized retail.
• Set a high bar for our craft and drive measurable impact across fashion, tech, and data science.
• Actively leverages AI and modern tech to evolve how work gets done.
• Lead with innovation, think boldly, and aren't afraid to challenge conventional retail norms.
• Win together in a collaborative, low-ego environment where diverse perspectives are celebrated.
• Be client obsessed by putting our customers at the heart of every decision to deliver unmatched personalization and trust.
• Support our team with competitive compensation packages, comprehensive benefits, and meaningful career growth.

Compensation and Benefits

This role will receive a competitive salary and benefits. The salary for US-based employees hired into this role will be aligned with the range below, which includes our three geographic areas. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, location, and performance. In addition, the position is eligible for medical, dental, vision, and other benefits. Applicants should apply via our internal or external careers site.

Salary Range

$58,900 - $98,000 USD

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Voluntary Self-Identification

Stitch Fix is committed to equal employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Stitch Fix's Recruiting Privacy Notice .

Stitch Fix's hiring practices comply with federal and state laws regarding veteran hiring preferences, and we recognize veterans of all categories, including disabled veterans, recently separated veterans, active‑duty wartime or campaign badge veterans, Armed Forces service medal veterans, and other protected veterans.

If you believe you are a member of any of the categories of protected veterans listed above, please indicate by checking the appropriate box below. Your decision to provide the relevant information is purely voluntary on your part, and refusal to provide such information will not subject you to any adverse treatment. The information will not be used in a manner inconsistent with VEVRAA, as amended.

Voluntary Self-identification of disability

Why are you being asked to complete this form?

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past.

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