Senior Lead, People Experience & Enablement

FIS; Jacksonville (FL); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Voice in fintech

Always-on learning and development

Collaborative work environment

Opportunities to give back

Internal career growth opportunities

Job summary

FIS in Jacksonville, FL seeks a Senior Lead, People Experience & Enablement to design and deliver employee experiences that translate people strategies into practical programs across the organization. You will partner with leaders and HR teams to turn priorities into meaningful experiences employees can adopt and sustain.

This role blends experience design, change enablement and continuous improvement to strengthen engagement and impact.

Qualifications

• Bachelor's degree in HR, organizational development, business, communications, psychology, or related field.
• Experience leading employee experience and change initiatives in a large org.
• Proven ability to design programs influencing behavior and adoption.
• Strong consulting, facilitation, and stakeholder management to influence senior leaders.
• Experience using feedback and journey mapping to improve outcomes.

Responsibilities

• Design experiences that support adoption of people programs, processes, tools and new ways of working.
• Partner with HR subject matter experts and business leaders to turn priorities into meaningful employee experiences.
• Develop activation plans and leadership practices that sustain behavior change.
• Facilitate listening sessions, workshops and co-creation activities to identify needs and adoption barriers.
• Create scalable frameworks and best practices across the enterprise.
• Serve as a trusted advisor to senior stakeholders on experience design and adoption strategies.
• Measure employee experience effectiveness using feedback and adoption insights.
• Connect people initiatives across the employee journey for an aligned experience.
• Work across functions to embed people strategies into day-to-day operations.

Skills

Employee experience leadership

Organizational change

Enablement

Adoption initiatives

Transformation initiatives

Behavior change programs

Consulting skills

Facilitation

Stakeholder management

Influence without authority

Employee feedback

Journey mapping

Research

Data-driven insights

Education

Bachelor of Human Resources

Tools

Canva

Job description

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Human Resources

Job Description

Every day at FIS, innovators, problem-solvers and change-makers work together to create technology that advances the world of finance. We embrace new ideas, challenge what's possible and empower our teams to make a lasting impact. If you're ready to help shape the future of fintech, Unlock your next chapter with FIS.

About the role:

As a Senior Lead, People Experience & Enablement, you will design and deliver employee experiences that bring people strategies to life across the organization. Partnering with leaders and human resources teams, you will translate priorities into practical programs and tools employees can adopt and sustain. This role combines experience design, change enablement and continuous improvement to strengthen engagement and long-term impact.

What you will be doing:

• Design experiences that support adoption of people programs, processes, tools and new ways of working.

• Partner with human resources subject matter experts and business leaders to turn strategic priorities into meaningful employee experiences.

• Develop activation plans, reinforcement approaches and leadership practices that sustain behavior change.

• Facilitate listening sessions, workshops and co-creation activities to identify employee needs, opportunities and adoption barriers.

• Create scalable frameworks, experience patterns and best practices that can be applied consistently across the enterprise.

• Serve as a trusted advisor to senior stakeholders on experience design, enablement and adoption strategies.

• Measure employee experience effectiveness using feedback, adoption insights and other indicators to drive continuous improvement.

• Connect people initiatives across the employee journey to create an intentional and aligned experience.

• Work across functions to embed people strategies, capabilities and behaviors into day-to-day operations.

Required qualifications:

• Bachelor's degree in Human Resources, Organizational Development, Business, Communications, Psychology or a related field, or equivalent combination of education and experience.

• Extensive experience leading employee experience, organizational change, enablement, adoption or transformation initiatives within a large organization.

• Demonstrated success designing and implementing programs that influence employee behavior and support long-term adoption of new ways of working.

• Strong consulting, facilitation and stakeholder management skills with the ability to influence senior leaders without direct authority.

• Experience using employee feedback, journey mapping, research or data-driven insights to improve employee experiences and business outcomes.

Preferred qualifications:

• Advanced degree in Organizational Development, Human Resources, Business Administration or a related discipline.

• A portfolio of change management collateral, strategic design collateral, and/or a framework for workshopping strategy

• Familiarity with design/video technology (Canva, etc...)

• Experience applying design thinking, human-centered design or customer experience methodologies in an employee experience environment.

• Experience supporting enterprise-wide transformation, culture or change management initiatives.

A career at FIS is more than just a job. It's the chance to shape the future of fintech. At FIS, we offer you:

• A voice in the future of fintech

• Always-on learning and development

• Collaborative work environment

• Opportunities to give back

• Internal career growth opportunities

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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