HR Shared Services Agent - Colleague Support (Remote)

IHA; Livonia (MI); On-site; USD 30,000 - 44,000; Full time

Job summary

Trinity Health is seeking a remote administrative support professional to perform customer service, data entry and records management within the HR function. You will assist managers, colleagues and vendors with accurate, confidential information.

Use HRIS systems like Workday or UKG, participate in continuous improvement and liaison activities, and support benefits and payroll inquiries. A 1+ year background in a high-volume contact center is preferred.

Qualifications

• Associate’s degree or equivalent experience.
• 1+ years of progressive experience in a high-volume contact center or customer service role.
• Proficiency in Workday, UKG, Cisco, or similar HRIS and Contact Center systems.

Responsibilities

• Deliver an exceptional colleague experience through high-quality, reverent, courteous service via phone and case management.
• Educate colleagues on self-service tools and resources.
• Document all interactions clearly in the case management system for audit purposes.
• Identify root causes and provide solution-oriented responses to issues.
• Support HR processes and systems within the assigned Pod and meet SLA targets.
• Travel to Trinity Health sites as needed up to 25% of the time.

Skills

Customer service

Data entry

Communication

Team collaboration

Education

Associate’s degree or equivalent experience

Tools

Workday

UKG

Cisco

Job description

Trinity Health is seeking a remote administrative support professional to perform customer service, data entry and records management within the HR function. You will assist managers, colleagues and vendors with accurate, confidential information.

Use HRIS systems like Workday or UKG, participate in continuous improvement and liaison activities, and support benefits and payroll inquiries. A 1+ year background in a high-volume contact center is preferred.