HR Services Specialist

Atlas Copco Group; Rock Hill (SC); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Atlas Copco Group is seeking an HR Services Specialist to support payroll, benefits, compensation, payroll tax, and HR service delivery for U.S. and Canadian employees.

This hybrid role sits in Rock Hill, SC, reporting to the VP of HR Services and focusing on accurate data, timely issue resolution, and strong customer service. You will operate within a centralized HR Services team using a ticket-based model, aiming to meet SLAs, support audits, and drive improved employee experiences across HR

Qualifications

• 5+ years of experience in payroll, HR services, benefits, HR operations, or a related field.
• Experience in a shared services or service center environment using a ticketing system.
• Knowledge of payroll administration and payroll tax fundamentals.
• Advanced Excel skills with pivot tables, lookups, reporting, and data analysis.
• Excellent customer service and communication skills.

Responsibilities

• Provide support to employees, managers, and HR partners through the HR Service Center.
• Resolve inquiries related to payroll, benefits, compensation, data, and HR processes.
• Meet SLAs and quality standards and resolve complex issues.
• Research and resolve complex employee issues; escalate when necessary.
• Contribute to process improvements to enhance service delivery and experience.
• Analyze payroll data, identify discrepancies, and support audits and reconciliations.
• Review payroll reports and collaborate with Payroll Operations and Dayforce Managed Services.
• Assist with year-end reporting including W-2 and T4 processes.

Skills

Payroll

HR services

Advanced Excel

Ticketing system

Analytical skills

Customer service

Tools

Dayforce

SAP SuccessFactors

HR Link

Job description

Your role

Bring your curiosity to work as our next HR Services Specialist. The HR Services Specialist supports payroll, benefits, compensation, payroll tax, and HR service delivery for U.S. and Canadian employees. As part of a centralized HR Services team, this role provides support through a ticket-based service model, ensuring timely resolution of employee and manager inquiries while delivering an excellent customer experience. The position serves as a key resource for benefits, payroll, employee data, compliance, and HR processes. While payroll processing is managed through Dayforce Managed Payroll Services, the HR Services Specialist is expected to understand and apply benefits concepts, payroll concepts, tax implications, and employee impacts to effectively support operations and resolve issues. This role will report to the VP of HR Services.

Your day-to-day

HR Services & Employee Support

• Provide support to employees, managers, and HR partners through the HR Service Center.
• Resolve inquiries related to payroll, benefits, compensation, employee data, and HR processes.
• Meet established service level agreements (SLAs) and quality standards.
• Research and resolve complex employee issues, escalating when necessary.
• Contribute to process improvements that enhance service delivery and employee experience.

Payroll & Compliance Support

• Serve as a resource for payroll processes, employee impacts, and payroll-related inquiries.
• Analyze payroll data, identify discrepancies, and support audits and reconciliations.
• Review payroll reports and partner with Payroll Operations and Dayforce Managed Services to resolve issues.
• Support payroll tax administration, tax notices, and employee tax questions.
• Assist with year-end reporting, including W-2 and T4 processes.
• Maintain knowledge of payroll, tax, and regulatory requirements for U.S. and Canadian employees.

Benefits & Compensation Administration

• Support health, welfare, retirement, and leave programs.
• Assist employees with enrollments, life event changes, and benefits inquiries.
• Partner with vendors and internal stakeholders to resolve benefits issues.
• Support compensation processes, reporting, salary changes, and annual compensation activities.
• Ensure accurate and confidential handling of employee information.

Systems & Reporting

• Utilize Dayforce, SAP SuccessFactors, and HR Link to support HR transactions and service delivery.
• Generate reports, analyze data, and maintain data integrity across HR systems.
• Support testing, validation, and implementation of system enhancements and process improvements.

Your Skills And Experience

• 5+ years of experience in payroll, HR services, benefits, HR operations, shared services, or a related field.
• Experience working in a shared services or service center environment using a ticketing system.
• Knowledge of payroll administration and payroll tax fundamentals.
• Advanced Excel skills, including pivot tables, lookups, reporting, and data analysis.
• Strong analytical, problem-solving, and organizational skills.
• Excellent customer service and communication skills.
• Ability to manage multiple priorities while handling confidential information.

The ideal candidate is a customer-focused, analytical HR professional with experience in payroll, benefits, compensation, or HR operations within a shared services environment. Successful candidates will have experience supporting U.S. and Canadian employees, working with HR systems such as Dayforce, SAP SuccessFactors Employee Central, and HR Link, and utilizing reporting and analytics to drive accuracy and service excellence. Payroll or HR certifications (CPP, FPC, or similar) are a plus.

This individual thrives in a fast-paced environment, takes ownership of issues through resolution, effectively manages competing priorities, and collaborates across payroll, benefits, compensation, and HR teams to deliver a seamless employee experience.

Your Compensation And Benefits

We offer compensation that reflects the skills, experience, and responsibilities of the role. Pay also depends on the country where the job role is based, as compensation practices vary across our markets. During the recruitment process, we share clear information about the pay and benefits for your location, so you know what to expect before moving forward.

Your location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our 1059 Paragon Way office in Rock Hill, South Carolina.

Why it is great to work with us

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long-term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Uniting curious minds

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.