HR Services Specialist

Associa; Dallas (TX); Remote; USD 55,000 - 75,000; Full time

Job summary

Associa is seeking an experienced HR Services Specialist to provide responsive HR support across multiple states. You will guide employees and leaders through HR policies, processes, and systems, ensuring timely and accurate interactions while maintaining confidentiality.

You will manage multi-state HR activities, onboarding, changes, leaves, and separations, partnering with HR leaders to resolve complex matters. This role is remote and supports a wide range of employee lifecycle activities.

Qualifications

• Multi-state HR experience supporting employees and managers across states.
• 3+ years of progressively responsible HR experience.
• Knowledge of HR policies, employee lifecycle, and employment practices.
• Experience using an HRIS, case-management platform, or ticketing system; ADP Vantage preferred.

Responsibilities

• Serve as primary HR contact for employees and leaders across states.
• Provide timely, accurate HR guidance and escalate when needed.
• Navigate HR policies, programs, systems, and processes with professionalism.
• Manage requests from initial contact to resolution and maintain records.
• Collaborate with HR partners to address complex employee matters.

Skills

Multi-state HR experience

Customer service

Problem solving

Communication skills

Attention to detail

Confidentiality

Microsoft Office

Education

Bachelor's degree in HR or related field

Tools

HRIS / case-management system

Ticketing system

ADP Vantage

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

Job Description

Are you an HR professional who loves solving problems, helping people, and making complicated processes feel simple?

Associa is seeking an experienced HR Services Specialist to provide responsive, practical HR support to employees and leaders across multiple states. This is an exciting opportunity for someone who combines strong HR knowledge with a genuine service mindset, sound judgment, and the confidence to navigate a fast-paced, multi-state organization.

You will serve as a trusted resource for everyday HR questions, guide employees and leaders through key processes, and help ensure every interaction with HR is timely, accurate, and helpful. If you enjoy researching solutions, working across HR systems, and creating a positive employee experience, we would love to hear from you.

Multi-state HR Experience Is Preferred For This Position.

What's in it for me?

Benefits Summary:

• World-Class Training
• Additional Income Opportunities
• CAI (Community Association Industry) Course/Designation Assistance
• Paid Time Off/Holidays
• Comprehensive Medical Benefits
• Wellness Incentives
• Mileage Reimbursement
• Company Cellphone

What You’ll Do

Deliver an Exceptional HR Experience

• Serve as a primary point of contact for employees and leaders seeking HR assistance
• Respond to questions with professionalism, empathy, accuracy, and a strong sense of urgency
• Guide employees and managers through HR policies, programs, systems, and processes
• Take ownership of requests from initial contact through resolution
• Identify when matters require additional expertise and coordinate timely escalation to the appropriate HR partner

Provide Multi-State HR Support

• Apply HR policies and employment practices consistently across multiple states and jurisdictions
• Research state-specific requirements and help ensure HR processes reflect applicable employment laws
• Support a broad range of employee lifecycle activities, including onboarding, employment changes, transfers, leaves, and separations
• Maintain accurate documentation and records in accordance with company practices and applicable requirements
• Partner with HR leaders and specialists to resolve more complex employee matters

Solve Problems and Improve Processes

• Evaluate employee and manager questions, gather the necessary information, and determine practical next steps
• Balance employee needs, business requirements, policy guidance, and compliance considerations when recommending solutions
• Recognize trends and recurring issues that may indicate a process, communication, or training opportunity
• Help create and maintain job aids, templates, standard responses, and employee-facing resources
• Recommend improvements that make HR services easier, faster, and more consistent

Use Technology to Make HR Work Better

• Navigate HR systems and service platforms to research questions, process requests, and maintain accurate information
• Help employees and leaders confidently use available HR tools and self-service resources
• Track requests, document resolutions, and maintain appropriate confidentiality
• Participate in testing, implementation, and continuous improvement of HR technology and workflows
• Use available information and reporting to identify patterns and support informed decisions

Build Strong Partnerships

• Develop trusted relationships with employees, managers, HR partners, and cross-functional teams
• Communicate clearly and adapt your approach based on the audience and situation
• Collaborate across teams to resolve issues and deliver a seamless employee experience
• Maintain confidentiality and exercise good judgment when handling sensitive information

Requirements

What You Bring

• Required multi-state HR experience, including experience supporting employees and managers across different state employment requirements
• Three or more years of progressively responsible human resources experience
• Working knowledge of employment practices, HR policies, and the employee lifecycle
• Experience using an HRIS, case-management platform, ticketing system, or other HR technology
• Strong customer-service skills and a demonstrated ability to manage questions and concerns with professionalism and empathy
• Sound problem-solving and decision-making skills
• Strong research, organization, follow-through, and attention to detail
• Ability to manage multiple priorities in a fast-moving environment
• Clear and professional written and verbal communication skills
• Ability to handle confidential and sensitive information appropriately
• Proficiency with Microsoft Office, including Outlook, Word, Excel, and Teams
• Experience with ADP Vantage is strongly preferred
• Bachelor’s degree in human resources, business administration, or a related field is preferred; equivalent relevant experience will also be considered
• PHR, SHRM-CP, or another recognized HR certification is a plus

You’ll Thrive in This Role If You Are

• Energized by helping people and finding answers
• Comfortable working across multiple states and researching jurisdiction-specific requirements
• Curious, resourceful, and willing to dig into an issue
• Able to make thoughtful decisions while recognizing when escalation is appropriate
• Confident using technology and learning new systems
• Calm and professional when priorities shift or situations become sensitive
• Committed to accuracy without losing sight of the employee experience
• Collaborative, dependable, and accountable for following through

Why Associa?

At Associa, HR Services plays an important role in creating a consistent, supportive employee experience across our organization. You will join a collaborative HR team committed to making it easier for employees and leaders to access the information, resources, and support they need.

This role offers the opportunity to expand your multi-state HR expertise, contribute to meaningful process improvements, and directly influence how employees experience HR.

Work Arrangement: Remote

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.