HR Services & Solutions Lead - Workday & Employee Support

Colorado State University; United States; On-site; USD 75,000 - 85,000; Full time

Job summary

Colorado State University is seeking a HR Services and Solutions Supervisor to lead the HR Service team and oversee Workday Help, walk-ins, phone, and email inquiries. The role ensures timely handling of Tier 1 and Tier 2 HR processes with adherence to established policies and quality standards.

Reporting to the Director, Shared Services, you will coach staff, monitor performance, and coordinate cross-team referrals.

Qualifications

• Bachelor's degree in HR, business, or related field or equivalent combination of education and HR experience equal to 4 years.
• 3+ years of progressive HR experience, including HR operations, employee services center, HR support, or generalist responsibilities.
• Strong written and oral communication skills, attention to detail, critical thinking, analytical and problem-solving abilities.

Responsibilities

• Supervise, coach, and evaluate HR Service team members; assign work, coordinate coverage and training, and monitor performance against established service standards.
• Lead coordination of daily intake across Workday Help, walk-ins, phone, and email; prioritize workloads, monitor backlogs and response deadlines, and provide in-office support for staff and walk-in services.
• Apply triage, categorization, and routing procedures to Tier 1 and Tier 2 inquiries; support first-contact resolution and coordinate handoffs to the appropriate HR team.
• Resolve escalated service inquiries and operational issues using HR policies; refer policy exceptions and sensitive matters to the Director or appropriate HR partner.
• Coordinate and perform assigned employee and retiree processes, including benefits enrollment, I-9 and E-Verify, visa expiration follow-up, employment verifications, unemployment claims, retirement service reporting, and records audits.

Skills

HR operations

Staff supervision

Communication

Problem-solving

Analytical thinking

Education

Bachelor's degree in HR or related field

Tools

Workday

HRIS

Job description

Colorado State University is seeking a HR Services and Solutions Supervisor to lead the HR Service team and oversee Workday Help, walk-ins, phone, and email inquiries. The role ensures timely handling of Tier 1 and Tier 2 HR processes with adherence to established policies and quality standards.

Reporting to the Director, Shared Services, you will coach staff, monitor performance, and coordinate cross-team referrals.