HR Services Center Lead — Coach & Deliver Excellence

Colorado State University; Fort Collins (CO); On-site; USD 75,000 - 85,000; Full time

Job summary

Colorado State University is seeking a Human Resources Services & Solutions Supervisor in Fort Collins, CO. The role oversees the HR Services Center, guiding a team that handles Workday Help, walk-ins, phone, and email inquiries to resolve Tier 1 and Tier 2 HR matters.

You will coordinate with Shared Services, Senior HR Business Partners, and Centers of Expertise, ensuring timely processing of benefits, I-9, E-Verify, and other HR lifecycle activities.

Qualifications

• Bachelor’s degree in HR, business, or related field, or equivalent combination of education and HR experience equal to 4 years.
• 3+ years of progressive HR experience, including HR operations, employee services center, HR support, or generalist responsibilities.
• Experience with Workday or another enterprise HRIS showing HR processes, workflow, reporting, and data management.

Responsibilities

• Lead and coach HR Service team members; manage workload and training while monitoring performance against service standards.
• Triage and route Tier 1 and 2 inquiries, ensuring first-contact resolution and timely handoffs to appropriate HR teams.
• Perform Workday transactions, maintain case records, and drive self-service improvements with HR partners.

Skills

Communication skills (oral & written)

Analytical thinking

Problem solving

Attention to detail

Education

Bachelor’s degree in HR or related field

Tools

Workday

Job description

Colorado State University is seeking a Human Resources Services & Solutions Supervisor in Fort Collins, CO. The role oversees the HR Services Center, guiding a team that handles Workday Help, walk-ins, phone, and email inquiries to resolve Tier 1 and Tier 2 HR matters.

You will coordinate with Shared Services, Senior HR Business Partners, and Centers of Expertise, ensuring timely processing of benefits, I-9, E-Verify, and other HR lifecycle activities.