HR Services Coordinator

American Cybersystems, Inc.; Philadelphia (Philadelphia County); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical & pharmacy coverage

401(k)

Health saving account (HSA) and FSA

Life Insurance

Pet Insurance

Disability insurance

Accident & Critical illness coverage

Pre-paid legal & ID theft protection

Sick time

Paid leaves as required by law

Employee Assistance Program (EAP)

Job summary

Innova Solutions is hiring an HR Services Coordinator for a full-time, 3-month contract in Philadelphia, PA (Hybrid). You will handle high-volume calls, support benefits and HR self-service, and assist with onboarding and data entry.

You will work with Talent Acquisition on offer letters and coordinate background checks to ensure timely starts. The role emphasizes confidentiality, accurate data entry, and adherence to service levels.

Qualifications

• Comfortable handling high call volumes and transactional work.
• Strong attention to detail and data accuracy.
• Clear, professional communication skills.
• Basic proficiency with Microsoft Office and HR systems.

Responsibilities

• Answer incoming calls and service requests from Associates related to benefits, HR self-service, policies, and general employment questions.
• Provide first level employee relations support by gathering information, addressing routine issues, and escalating appropriately.
• Deliver clear, consistent information while maintaining confidentiality.
• Log and track inquiries and actions taken in HR systems.
• Generate and process offer letters in partnership with the Talent Acquisition team.
• Track background check status and follow up to support timely start dates.
• Ensure new hire data is accurately entered and verified prior to day one.
• Identify and resolve data or process issues that could delay onboarding.
• Perform accurate data entry and updates in HR systems.
• Monitor onboarding and pre-employment tasks to completion.
• Follow established procedures and service level expectations.

Skills

Call handling

Attention to detail

Communication skills

MS Office

Tools

HR systems

Job description

Innova Solutions has a client that is immediately hiring for an HR Services Coordinator.

Position type: Full Time

Contract Duration: 03 Months

Contract Location: Philadelphia, PA (Hybrid)

As an HR Services Coordinator, you will:

• Answer incoming calls and service requests from Associates related to benefits, HR self-service, policies, and general employment questions
• Provide first level employee relations support by gathering information, addressing routine issues, and escalating appropriately
• Deliver clear, consistent information while maintaining confidentiality
• Log and track inquiries and actions taken in HR systems
• Generate and process offer letters in partnership with the Talent Acquisition team
• Track background check status and follow up to support timely start dates
• Ensure new hire data is accurately entered and verified prior to day one
• Identify and resolve data or process issues that could delay onboarding
• Perform accurate data entry and updates in HR systems
• Monitor onboarding and pre-employment tasks to completion
• Follow established procedures and service level expectations

The Ideal Candidate will have:

• Comfortable handling high call volumes and transactional work
• Strong attention to detail and data accuracy
• Clear, professional communication skills
• Basic proficiency with Microsoft Office and HR systems

Preferred Qualification:

• Prior experience in customer service, call center, HR operations, or shared services

We are currently interviewing to fill this and other similar positions.

If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines.

Thank you! Gandam Meghana 218-325-3819 [emailprotected]

Pay Range*: $20 - $25 per hour

Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits:

• Medical & pharmacy coverage
• Dental/vision insurance
• 401(k)
• Health saving account (HSA) and Flexible spending account (FSA)
• Life Insurance
• Pet Insurance
• Short term and Long term Disability
• Accident & Critical illness coverage
• Pre-paid legal & ID theft protection
• Sick time
• Other types of paid leaves (as required by law)
• Employee Assistance Program (EAP)

Innova Solutions offers a referral bonus for qualified Ambassadors who refer eligible referrals. Submit referrals at https://innovasolutions.workllama.com/atsuser/anonreferafriend and earn $250-$1,000 per referral

About Innova Solutions:

Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• Named One of America's Best Employers for New Grads by Forbes (2024
• Named One of the Best Companies to Work For by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US - Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US - Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications
• Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates.

Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [emailprotected] or [phone]. Please indicate the specifics of the assistance needed.

Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities.

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