HR Service Operations Lead - On-Site Team Builder

Volunteers-of-Americ; Los Angeles (CA); On-site; USD 72,000 - 76,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement benefits

Job summary

Volunteers of America VOALA is seeking a Human Resources Service Operations Lead to streamline HR functions under the PRP Specialist/HRST Supervisor and lead the HR Service Team in onboarding, offboarding, and inquiries.

The role focuses on HR metrics, HRIS onboarding, payroll coordination, and process improvement. This on-site position serves VOALA employees in Los Angeles, driving efficient, compliant HR service delivery.

Qualifications

• Bachelor’s degree or related work experience (4 years).
• Minimum of two years of general experience in Human Resources, including significant project management experience.
• Minimum one year of leading, coaching and mentoring staff.

Responsibilities

• Lead, coach and mentor the HR Service Team as the team provides service to the organization and VOALA employees.
• Leads onboarding process of new hires; overseeing new hire paperwork, organizing and conducting orientation and the offboarding of terming employees.
• Applies metrics for HR Service Team ensuring weekly reports of new hires and terminations.
• Assists in the continuous improvement efforts within the HR department, providing analysis and recommendations.
• Oversees the resolution of employee inquiries handled by HR Service Team, addressing complex matters and overflow from team, coordinate with appropriate department the resolution of employee inquiries regarding Pay and Benefits, Workers Compensation, Leave of Absence.

Skills

People management

Onboarding

HR metrics

Mentoring

Education

Bachelor’s degree or related work experience (4 years)

Tools

HRIS

Payroll coordination

Job description

Volunteers of America VOALA is seeking a Human Resources Service Operations Lead to streamline HR functions under the PRP Specialist/HRST Supervisor and lead the HR Service Team in onboarding, offboarding, and inquiries.

The role focuses on HR metrics, HRIS onboarding, payroll coordination, and process improvement. This on-site position serves VOALA employees in Los Angeles, driving efficient, compliant HR service delivery.