HR Service Delivery Platform Workflow Analyst

Texas Children's Hospital; Houston (TX); On-site; USD 85,000 - 125,000; Full time

Job summary

Texas Children's Hospital is seeking an HRSD Platform / Workflow Analyst to support, configure, and optimize HR Shared Services workflows and technology. You will liaise across HR, IT, COEs, and third parties to deliver scalable, employee-centered solutions.

The role focuses on governance, testing, and continuous improvement to enhance HR service delivery across the organization.

Qualifications

• Experience supporting HR technology, HR operations or service delivery platforms.
• Familiarity with workflow automation and business analysis.
• Ability to translate business requirements into scalable HR solutions.

Responsibilities

• Workflow design and automation.
• Case management and service operations.
• Employee and Manager Self Service enablement.
• Integration and technology partnership with HRIS/IT.
• Reporting, analytics and continuous improvement.
• Testing, implementation and change management.
• Governance and documentation.

Skills

Workflow design

Process improvement

Cross-functional collaboration

HR technology

Education

Bachelor's Degree in HR Administration, Business Administration, Information Systems, Technology, Operations, or related field

Master's Degree in Business Administration, Human Resources, Information Systems, or related field

Tools

ServiceNow

Oracle

ITIL

Lean

Six Sigma

Agile

Job description

Job Description

The HR Service Delivery (HRSD) Platform / Workflow Analyst is responsible for supporting, configuring, optimizing, and continuously improving the technology and workflows that enable HR Shared Services. This role serves as a key liaison between HR Shared Services, HR Centers of Excellence (COEs), HR Technology/HRIS, IT, and third-party partners to translate business requirements into efficient, scalable, and employee-centered HR service delivery solutions.

Duties and Responsibilities

• Workflow Design and Automation


• Case management and Service operations


• Employee and Manager Self Service


• Integration and Technology Partnership


• Reporting, Analytic and Continuous Improvement


• Testing, Implementation and Change Management


• Governance and Documentation

Education

• Bachelor's Degree in: Human Resources Administration, Business Administration, Information Systems, Technology, Operations, or a related field (Required)


• Master's Degree in: Business Administration, Human Resources, Information Systems, or a related field (Preferred)

Preferred Licenses And Certifications

• ServiceNow, Oracle, ITIL, Lean, Six Sigma, Agile, or related certification preferred.

Experience

Required Experience

• Supporting HR technology, HR operations, HR Shared Services, service delivery platforms, workflow automation, business analysis, or related functions. (3 years)

Preferred

• Implementing and supporting enterprise HR technology solutions, including ServiceNow HRSD, Oracle HCM Cloud, or similar platforms.


• Business process analysis, workflow design, testing, reporting, and continuous improvement.


• Collaborating across HR, HRIS, IT, and business stakeholders.


• Experience with HR Shared Services, service delivery technologies, workflow automation, and contact center solutions.


• Experience in large, complex healthcare or multi-site environments.