HR Service Center Representative

Adecco US, Inc.; Atlanta (GA); À distance; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Weekly paycheck

Aspire Academy access

Dedicated onboarding specialist &

Medical, dental, vision insurance

401K plan

Résumé du poste

Adecco US, Inc. is recruiting for a Fully Remote HR Service Center Representative. This role offers a stable entry point into a supportive team and a culture focused on growth.

You will handle HR inquiries, navigate HR systems, and document interactions to ensure accurate case management. The position requires a high school diploma and 1–2 years of related experience, with a strong emphasis on customer service, confidentiality, and multi-tasking in a fast-paced environment.

Qualifications

• High School Diploma or equivalent experience required.
• 1–2 years of relevant work experience.
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Strong communication, organizational and interpersonal skills.
• Ability to handle high volume of calls while documenting summaries.

Responsabilités

• Responds to inquiries about HR policies and benefits via multiple contact modes.
• Assists Associates and Managers navigating HR systems.
• Document call summaries in case management system and escalate as needed.
• Ensure compliance with ERISA and other policies.
• Perform HR transactions in the HCM system and support special projects.
• Serve as primary contact for HR Regional Office and Distribution Center HR admins.
• Respond to emails and meet department SLAs.

Connaissances

HR policies

Customer service

Communication

Microsoft Office

Teamwork

Formation

High School Diploma

Outils

Excel

Word

Outlook

Description du poste

Adecco is assisting a local client recruiting for a Fully Remote HR Service Center Representative. This is an excellent opportunity to join a winning culture and get your foot in the door.

• Pay: $22.00Hr (20.00Hr)

• Shift: 8am-5pm

• Weekly paycheck

• Dedicated Onboarding Specialist & Recruiter

• Access to Adecco’s Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses

Duties and Responsibilities :

• Responds to inquiries including, but not limited to, HR policies and procedures, health and wellness benefits and leaves of absence through multiple modes of contacts (phones, emails, ad hoc reports).

• Assists Associates and Managers navigating through HR systems.

• Document summary details of calls and processing in case management system.Escalates/partners on complex issues as required.

• Complies with all business, state, city, and federal regulations including ERISA and legislative Sick Policies.

• Utilizes policies, procedures, and internal resource materials to develop knowledge of all subjects handled by HR Shared Services.Cross-trains to support business needs.

• Performs accurate and timely processing of HR transactions in HCM system.

• Performs special projects as assigned.

• Primary contact for HR Regional Office and Distribution Center HR administrators.

• Responds to email inquiries.

• Meet department SLA's

Candidates for Fully Remote HR Service Center Representative must meet the following requirements to be considered:

• High School Diploma or equivalent experience

• 1-2 years of relevant work experience

• Must be comfortable taking a high volume of incoming phone calls while simultaneously documenting summary of conversationAbility to multi-task and work in a fast-paced environment

• Strong communication, organizational and interpersonal skills

• Exceptional customer service and follow-through skills

• Ability to maintain confidentiality and apply privacy requirements.

• Proficient in Microsoft Office (specifically Excel, Word, and Outlook)

• Knowledge of HR policies, procedures, and systems

• Experience with handling difficult callers/situations

• Experience working on a team, and remaining flexible and reliable

• Knowledge retention and recall

• Self-sufficient utilization of resources

This Fully Remote HR Service Center Representative is being recruited for by one of our Centralized Delivery Team and not your local Branch. For instant consideration for this Fully Remote HR Service Center Representative position and other opportunities with Adecco.

Pay Details: $22.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.