HR Service Center Partner II

Amcor LLC; Oshkosh (WI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental and vision plans

Discretionary annual bonus program

Tuition Reimbursement

Wellbeing program & Employee Assistant

Paid Parental Leave

Retirement Savings Plan with company (

Company match

Job summary

Amcor North America Human Resources Operations Center seeks a hands-on HR Service Center Partner II to provide administrative and analytical support across HR Shared Services. You will use HRIS, manage knowledge bases, and handle case management with a focus on data integrity and customer support.

The role includes project work and responsibility for continuous process improvements. Ideal candidates have a bachelor’s degree in HR and 2–3 years HR experience, with strong communication,

Qualifications

• Bachelor’s degree required.
• 2–3 years of experience in HR.
• Knowledge of HR plans, programs and regulatory guidelines.

Responsibilities

• Provide administrative and analytical support to the HR team.
• Manage data entry and ensure data integrity in HR systems.
• Serve as escalation point and mentor peers in HR Shared Services.

Skills

HR knowledge

Data accuracy

Communication

Problem solving

Education

Bachelor's degree in HR

Tools

HRIS

Case management tool

Job description

Accelerate the possible by joining a winning Amcor team that’s transforming the packaging industry and improving lives around the world.At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It’s our core value and integral to how we do business.Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win – adapting quickly in an everchanging world – and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business.To learn more about playing for Team Amcor, visit www.amcor.com I LinkedIn I Glassdoor I Facebook I YouTubeJob DescriptionAs a member of the Amcor North American Human Resources Operations Center, the Shared Services HR Service Center Partner II is a hands-on role where you will be a team player responsible for providing administrative and analytical support to the HR team and all other employees at varying levels within the organization. The HR Service Center Partner II is responsible for acting as a HR support partner to the network via the utilization of human resource information systems, knowledge base management, and case management for HR Shared Services to interpret, complete complex data entry activities, and ensure data integrity within HR technology solutions, as well as provide quality internal customer-focused support within service level agreement expectations. The HR Associate II will also have a deeper responsibility to include project-focused work, which includes coordination of cyclical processes, events, and new initiatives. The ideal candidate welcomes constant change and is someone who can be strategic, inventive, as well as tactical in implementation. The HR Associate II is a valuable resource for team members, providing guidance and support to make them successful, while also making a positive impact on how team members experience organizational change and growth.WHAT YOU GET TO DOSubject matter expert and point of escalation to Service Center peers in assigned specialty space(s)Escalation point-of-contact within the HR Service CenterProvide project support for specialty area and large-scale repeated processesProvide support and learning to peer HR Service Center team members as a subject matter expert and mentor across specialty spacesEngage with HR team members of focus areas to continually grow knowledge and receive/provide feedbackDevelop strong business relationships with all business functions you support, coaching and advising leaders on change managementAssist Service Center Lead and Manager with complex inquiries impacting specialty space, or as assignedDraft, review, and distribute mass communications to appropriate individuals related to specialty spaceAssist the HR Service Center Lead in developing continuous process improvements to further gain efficiencies in specialty spaces and departmentReview employee data forms and reports, interpret entry requirements, and complete complex data entry in HR technology solutions with accuracyRespond to all employee, manager, or HR inquiries via email and phone utilizing case management toolAchieve resolution of cases at rates which meet or exceed established metric standards and service levelsAudit employee data to ensure data integrity exists in all HR systemsRespond to report requests of all complexities, and be a point of escalation for customized report requests to the Shared Services teamFollow the established escalation paths to resolve complex inquiriesMaintain advanced knowledge of all HR plans and program designsResponsible for creating and updating team process and employee resource documents for all specialty spacesMaintain knowledge of HR trends, best practices, regulatory changes and employment law, along with gaining Amcor business knowledge to best assist Amcor colleague baseContinuous process improvements to further gain efficiencies in focus areaEnsures all activities are carried out in compliance with applicable legal and regulatory guidelines (i.e. AA, EEO, FLSA, ADA, etc.).WHAT WE VALUETeamwork with peers and the broader HR team across all supported business unitsExceptional value-added support to exceed our internal customers’ needs aligned to their successEnergy and passion with an eye towards continuous improvement in self and processDetail-oriented with excellent analytical, critical thinking, and problem-solving skillsAbility to respect and maintain confidential informationSelf-motivated, proactive, and capable of working on own initiatives with limited supervisionMaintains a positive and respectful attitude while working independently and in team environmentsProven ability to perform with a high degree of accuracy, and with highly confidential or critical dataStrong customer service skills and ability to communicate (written and verbal) with all levels of the organization, both internal and externalWHAT WE WANT FROM YOUBachelor’s degree required, preferably in Human Resources2-3 years of experience in Human ResourcesIn-depth knowledge of the principles, practices, and infrastructure of Human ResourcesOur ExpectationsWe expect our people to be guided by The Amcor Way and demonstrate our Values every day to enable the business to win. We are winning when:Our people are engaged and developing as part of a high-performing Amcor teamOur customers grow and prosper from Amcor’s quality, service, and innovationOur investors benefit from Amcor’s consistent growth and superior returnsThe environment is better off because of Amcor’s leadership and productsEqual Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender IdentityAmcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you would like more information about your EEO rights as an applicant under the law, please click on the \"Know Your Rights: Workplace Discrimination is Illegal\" Poster. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-7000 and let us know the nature of your request and your contact information.E-VerifyWe verify the identity and employment authorization of individuals hired for employment in the United States.BenefitsWhen you join Amcor, you will have access to a comprehensive benefits and compensation package that includes:Medical, dental and vision plansFlexible time off, starting at 80 hours paid time per year for full-time salaried employeesCompany-paid holidays starting at 8 days per year and may vary by locationWellbeing program & Employee Assistance ProgramHealth Savings Account/Flexible Spending AccountLife insurance, AD&D, short-term & long-term disability, and voluntary benefitsPaid Parental LeaveRetirement Savings Plan with company matchTuition Reimbursement (dependent upon approval)Discretionary annual bonus program (initial eligibility dependent upon hire date)