HR Service Center Coordinator

Columbia Sportswear; Portland (OR); Hybrid; USD 52,000 - 66,000; Full time

Job summary

Columbia Sportswear, headquartered near Portland, Oregon, seeks an HR Service Center Coordinator to provide frontline HR support to employees and managers and to assist with HR processes within SOPs. You will handle routine inquiries, guide self-service tasks, and help navigate HR resources while maintaining confidentiality and data privacy.

This hybrid, onsite-first role emphasizes customer service and process accuracy.

Qualifications

• Typically 2–5 years of related experience in administrative support, HR, customer service, or office operations.
• Strong customer service skills with a professional and approachable communication style.
• Ability to learn and apply established processes and business practices.

Responsibilities

• Serve as a first point of contact for employees and managers, providing timely, accurate, and customer-focused support.
• Resolve routine and moderately complex inquiries using established procedures, referring more complex issues to Tier 2 Specialists or COEs.
• Guide employees and managers through HR self-service activities and identify resources or content gaps that may prevent successful self-service.
• Complete routine administrative and operational tasks within the HR function, following established process guidance and SOPs.
• Build proficiency across HR processes and apply learning to provide consistent support.

Skills

Customer service

Communication

Organizational skills

Problem solving

Team collaboration

Attention to detail

Education

High school diploma

2+ years technical training

Tools

HR self-service tools

SOPs and procedures

Job description

This position is designated as a hybrid role based out of our headquarters near Portland, Oregon. The current expectation is for employees to work onsite four days per week, subject to change based on business needs. This in-office requirement may be adjusted at the discretion of the company.

ABOUT THE POSITION

The HR Service Center Coordinator role provides operational support within HR, serving as a first point of contact for employees and managers while supporting a variety of HR administrative and operational activities. In this role, you'll build proficiency across assigned HR processes, respond to routine and moderately complex questions, and help employees and managers successfully navigate HR resources and self-service tools.

HOW YOU'LL MAKE A DIFFERENCE

• Serve as a first point of contact for employees and managers, providing timely, accurate, and customer-focused support.
• Resolve routine and moderately complex inquiries using established procedures, resources, and previously gained knowledge, referring more complex issues to Tier 2 Specialists, COEs, or other appropriate partners.
• Guide employees and managers through HR self-service activities and identify resources or content gaps that may prevent successful self-service.
• Complete routine administrative and operational tasks within the HR function, following established process guidance, decision trees, and SOPs.
• Build proficiency across assigned HR processes and apply learning to provide consistent, accurate support.
• Maintain and improve knowledge base articles and employee-facing resources to promote effective self-service.
• Support testing and documentation for new or updated HR processes and solutions.
• Identify recurring questions, process gaps, or opportunities for greater consistency and share observations with Service Center leadership and peers.
• Contribute to trend reporting and partner with teammates, COEs, and Process Owners to support timely issue resolution.
• Communicate information across HR and internal partners to coordinate work and support consistent process execution.
• Support team knowledge sharing and may assist with onboarding or training new employees.
• Handle sensitive employee information responsibly and in accordance with privacy principles and company policies.

YOU ARE

• Customer focused, with a desire to create positive and helpful experiences for employees and managers.
• Curious and eager to learn, with an interest in developing knowledge across HR processes and systems.
• Organized and dependable, with the ability to manage multiple priorities and follow work through to completion.
• A thoughtful problem solver who can apply established procedures and recognize when an issue should be escalated.
• A clear communicator who works well with teammates and partners across the organization.
• Detail oriented and process minded, with an eye for identifying gaps or opportunities to make information and processes easier to use.
• A collaborative team member who contributes to shared learning and consistent ways of working.

YOU HAVE

• A high school diploma or equivalent experience; some positions may require 2+ years of technical training.
• Typically 2-5 years of related experience in administrative support, HR, customer service, office operations, or a related field.
• Strong customer service skills with a professional and approachable communication style.
• Strong organizational skills and the ability to manage multiple activities and deadlines.
• Ability to learn and apply established processes, procedures, and business practices.
• Experience handling confidential or sensitive information with discretion.
• Comfort using general office tools and learning business systems.
• Ability to identify when established resources or processes are not meeting a need and raise opportunities for improvement.

#LI-CS1

#Hybrid

This job description is not meant to be an all-inclusive list of duties and responsibilities, but constitutes a general definition of the position's scope and function in the company.

Columbia Sportswear Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Columbia Sportswear is committed to working with and providing reasonable accommodation for individuals with disabilities. https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf. If you need reasonable accommodation because of a disability for any part of the employment process, please notify your recruiter.At Columbia Sportswear Company, we're proud to offer regular full-time employees a benefits package that includes a variety of services and products to help make your life and work more rewarding. Our benefit programs contribute to overall employee well-being by aligning those programs with the fundamental elements of well-being: physical, social/emotional, financial, career and community. Benefits that can protect your family's financial future and help you save money through our 401k plan plus a generous company match. Columbia offers medical, dental, vision, life Insurance, disability, flexible spending accounts, health savings account, and an assortment of voluntary benefit offerings (accident, critical illness, hospital indemnity, and legal services). In addition, Columbia offers EAP + which is free and confidential 24/7/365 counseling services. We have extensive wellness benefits, employee discounts and a generous time off program available.If you need an accommodation/adjustment to successfully complete and submit your application, please reach out to [e-mail] with the Subject: Applicant Assistance Requested.