HR Program Architect: Centralized Accommodations Build

Kforce Inc; Miami (FL); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

HSA/FSA benefits

401(k)

Job summary

Kforce Inc. seeks an HR Program Manager in Miami, FL to lead the design and build of a centralized Reasonable Workplace Accommodations function. The role oversees end-to-end process development, case management framework, and governance for rapid-scale deployment.

You will refine policies, SOPs, and training, while aligning stakeholders and enabling HR teams and managers to operate consistently within legal and corporate standards.

Qualifications

• 5+ years of direct experience managing workplace accommodations programs under ADA/ADAAA, PWFA, and/or Title VII.
• Experience designing or significantly overhauling an accommodations program.
• Deep knowledge of the ADA interactive process, medical documentation standards, undue hardship analysis, and essential functions assessment.
• Experience supporting accommodations across diverse workforce populations.
• Strong project management skills; ability to drive multiple workstreams in a build-from-scratch environment.
• Executive-level communication and stakeholder management skills.

Responsibilities

• Design and document the end-to-end accommodations process, from intake through determination and monitoring, covering ADA/ADAAA, PWFA, Title VII, and applicable state laws.
• Develop a tiered case model that reflects the complexity of the company's workforce, including corporate, field, and construction environments.
• Define the governance model for the function: escalation paths, decision authority, Legal partnership triggers, and oversight mechanisms.
• Policy, SOP & Resource Development: Develop a resource library aligned to business lines that enables the permanent team to operate with consistency and defensibility.
• Stakeholder Alignment & Training: Serve as the senior subject matter resource for complex cases during the build period, modeling best-practice case handling alongside the incoming specialist.
• Technology & Reporting: Assess and recommend case management design in ServiceNow; Lead or support implementation in partnership with HR Technology.
• Define the reporting framework for the function: Key metrics, data sources, reporting cadence, and audience-appropriate views (operational vs. executive).

Skills

Program management

Stakeholder management

Policy development

Training development

Executive communication

AI workflow optimization

Education

ADAC/CPDM/CLMS/PHR-SPHR

Tools

ServiceNow

Job description

Kforce Inc. seeks an HR Program Manager in Miami, FL to lead the design and build of a centralized Reasonable Workplace Accommodations function. The role oversees end-to-end process development, case management framework, and governance for rapid-scale deployment.

You will refine policies, SOPs, and training, while aligning stakeholders and enabling HR teams and managers to operate consistently within legal and corporate standards.