HR/People Services Manager

HQ/Roastery; Louisville (KY); On-site; USD 60,000 - 85,000; Full time

Job summary

Heine Brothers' Coffee in Louisville, KY is seeking an HR Manager to support managers and employees across locations. You will handle day-to-day HR questions, maintain compliant practices, and assist with hiring and onboarding communications in partnership with Payroll & Benefits.

This role suits someone early in their HR career who wants real responsibility in a multi-location, unionized environment with leadership support.

Qualifications

• 1–3 years of HR experience in generalist/employee relations roles.
• Strong judgment and ability to keep information confidential.
• Excellent written communication and approachable demeanor.
• Ability to juggle multiple tasks and meet deadlines.
• Comfort coaching managers and direct conversations with kindness.
• Curiosity and quick learning, including collective bargaining agreements.
• Love for building connections and improving employee experience.
• Experience with HR systems and willingness to learn new tools (Harri a plus).
• Nice to have: SHRM-CP or PHR; exposure to retail/food service or union environments.

Responsibilities

• Serve as first point of contact for employee and manager concerns; document cases.
• Support labor relations by managing grievances and tracking deadlines per contract.
• Oversee recruiting and onboarding communications; coordinate welcome materials.
• Provide guidance to managers to ensure consistent HR practices across locations.
• Lead wellness initiatives and employee recognition programs.
• Maintain compliant HR records and audit-ready HRIS data.

Skills

Employee relations

Labor relations

Recruiting

Onboarding communications

Policy guidance

Wellness & engagement

HR compliance

HRIS data

Confidentiality

Communication

Learning agility

Education

SHRM-CP or PHR (nice to have)

Tools

Harri

HRIS

Job description

HR Manager | Heine Brothers' Coffee | Louisville, KY

Position Summary: We're looking for an HR Manager who thrives on variety and loves making people's work lives smoother and more supported. You'll be the friendly, go-to person for managers and employees across our locations, handling day-to-day questions, keeping our practices compliant and organized, and helping us hire and welcome great people. This is a great seat for someone early in their HR career who wants real responsibility and a chance to learn HR in a multi-location, unionized environment, with leadership support along the way.

What You'll Do:

• Employee Relations: Be the first point of contact for employee and manager concerns. Document cases, gather facts, and coach managers on fair, consistent, well-documented progressive discipline.

• Labor Relations Support: Manage grievances through the early contractual steps, track deadlines, and apply our collective bargaining agreement accurately day to day.

• Recruiting & Onboarding Communications: Manage job postings, screening, and interview coordination. Own the new-hire experience on the communications side, including welcome emails, first-day information, and HR onboarding content, in partnership with our Payroll & Benefits Administrator, who handles system setup and enrollment.

• Manager Support: Answer policy questions and provide guidance and templates so HR practices are consistent across locations.

• Wellness & Engagement: Lead wellness initiatives, employee recognition, and activities that make work more human and connected.

• HR Compliance & Records: Keep policies up to date, help us stay in line with employment laws, and maintain clean, organized, audit-ready HR records and HRIS data.

What You'll Bring:

• 1-3 years of HR experience, ideally in a generalist, HR coordinator, or employee relations role

• Sharp judgment and a strong sense of what needs to stay confidential

• Excellent written communication and a friendly, approachable vibe

• A knack for juggling lots of tasks, keeping details straight, and meeting deadlines

• Comfort coaching managers and having direct conversations with kindness

• Curiosity and the ability to learn quickly, including a collective bargaining agreement

• A love for building connections and improving the employee experience

• Comfort with HR systems and willingness to learn new tools (Harri a plus)

• Alignment with our people-first values. You walk the talk!

• Nice to have: SHRM-CP or PHR, plus retail, food service, or union environment exposure

Compensation: Competitive salary