People Generalist

Twilio Inc.; United States; On-site; USD 64,000 - 80,000; Full time

Benefits offered by this job

Healthcare

Retirement savings program

Paid time off

Equity grants

Job summary

the company is seeking a People Generalist to support delivery of HR priorities for a senior organization of ~300 Product Management employees. You’ll be an integral part of the People Generalists team, reporting to the Global People Generalists Manager and partnering with international HRBPs and COEs.

the company is looking for a People Generalist who lives the company Magic and has a demonstrated track record of advising on HR queries across benefits, compensation, offboarding, mobility, and

Qualifications

• 3+ years experience in an HR role partnering with a GTM org.
• Strong data analysis skills and ability to share recommendations with stakeholders.
• Demonstrates employee focus and proactive communication to ensure HR support.
• Ability to lead programs and coordinate with multiple HRBPs and COEs.
• Experience with confidential information and policy adherence.

Responsibilities

• Partner with the HRBP team supporting GTM and Marketing functions to support program roll-outs and on-going process execution.
• Analyse HR data and trends across the organisation to generate insights and prepare reports for HRBPs and senior leadership.
• Own and manage performance management cases end-to-end with managers.
• Coach managers through performance processes and document best practices.
• Support HR Leader on ad hoc projects and business-led initiatives.
• Collaborate with Talent, IT, ER, HR Ops, Compliance, Recruiting, and Compensation for alignment.
• Manage annual calibration and pulse surveys as part of Program Management.
• Maintain confidentiality of core HR data and projects.

Skills

HR data analysis

Self-starter

Decision making

Data storytelling

Communication

Stakeholder management

GTM alignment

Tools

Workday

ServiceNow

Job description

Who we are

At the company, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at the company is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings..

See yourself at the company

Join the team as the company’s next People Generalist.

About the job

This position is needed to support delivery of People priorities. This role supports a highly senior organization consisting of approximately 300 Product Management employees. You will be an integral part of the People Generalists team, reporting to the Global People Generalists Manager, and partnering closely with and supporting the work of international and functional HRBPs and COEs across the People team.

the company is looking for a People Generalist who lives the the company Magic and has a demonstrated track record of providing advice and assistance with HR queries in a wide variety of areas including benefits & compensation, offboarding, global mobility and employee relations.

Responsibilities

In this role, you’ll:

• Partner with the HRBP team supporting our GTM and Marketing functions to support program roll-outs and on-going process execution

• Analyse HR data and trends across the organisation they support (e.g. headcount, attrition, performance) to generate insights, trends and prepare clear and customised reports, metrics and presentation materials for HRBPs and senior leadership to support decision-making

• Own and manage performance management cases end-to-end, partnering with managers to ensure fair, consistent, and timely outcomes in line with company policy

• Coach and guide managers through the performance management process, providing advice, documentation support, and best practice to build manager capability and ensure a positive employee experience

• Support HR Leader on ad hoc projects

• Help to execute and where required lead business led initiatives (re-orgs, job role and level assessments, etc)

• Partner cross functionally with key stakeholders: Talent Management, IT, ER, HR operations, Compliance, Recruiting, Compensation, etc. to ensure communications, program, and process alignment

• Program Management- annual cyclical events such as calibration, pulse surveys etc

• Maintain confidentiality of core HR data and projects

Qualifications

the company values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering the company. We are always looking for people who will bring something new to the table!

Required:

• 3+ years experience in an HR role partnering with a GTM org.

• Ability to take initiative and be a self-starter

• You are a decisive problem solver with a "get it done" attitude who will thrive in a fast-paced, sometimes ambiguous environment

• Strong ability to make administrative and procedural decisions and exercise judgment with sensitive and confidential issues

• Strong data analysis skills and ability to share recommendations with stakeholders

• Data Storytelling: Connects internal data with external benchmarks to provide actionable executive insights

• AI-Enabled Efficiency: Enhances productivity through the sensible and strategic usage of AI tools.

• Demonstrates employee focus and managing proactive communication to ensure optimum HR support

• Leads the alignment between GTM and marketing HRBPs and COEs to ensure programs are scalable and reflect unique functional needs.

• Keen to continue learning and developing their skill set, having a growth mindset

• Strong ability to identify process gaps and improvement opportunities

Desired:

• Proficiency with HR systems, such as Workday and ServiceNow

Location

This role will be remote and based in Ontario, British Columbia or Alberta, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at the company offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Based on role, employees may also be eligible for additional compensation and benefits, including but not limited to incentive programs, commissions, equity grants, health and wellness benefits, retirement contributions, and paid time off.

The estimated pay ranges for this role are as follows:

• $90,800.00-$113,500.00 CAN

• Target Bonus Percentage 12.5%

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

the company thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call the company Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.