HR Partner

Amazon.com Services LLC; New York (NY); On-site; USD 66,000 - 99,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Bronx, NY is seeking an HR Partner to support HR operations and employee experience on an onsite team. You will partner with PXT and Operations to reinforce workplace standards, respond to inquiries, and drive engagement through programs and feedback channels.

The role requires a Bachelor’s degree and strong communication, confidentiality, and data-driven decision-making skills. This is an on-site position with a comprehensive benefits package.

Qualifications

• Bachelor’s degree required.
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to maintain confidentiality when handling sensitive information.
• Experience communicating effectively with diverse audiences, including explaining processes and providing guidance.

Responsibilities

• Support a positive employee experience by running key programs and partnering with PXT and Operations.
• Execute work with consistent quality, meeting SLAs and documenting HR processes.
• Provide frontline employee support and escalate issues as needed while handling sensitive information.
• Help run feedback channels (roundtables, floor walks, engagement activities) and track follow-ups.
• Coach frontline leaders on engagement, retention, and using HR tools to improve communication and performance conversations.
• Support site-level engagement and culture-building by coordinating logistics and gathering feedback.

Skills

Effective communication

Bilingual/Multilingual communication

Data-driven decisions

Problem solving

Education

Bachelor’s degree

HR/Management related degree

Tools

Microsoft Office Suite

Microsoft Excel

AI-powered tools

HR analytics platforms

Job description

Amazon’s PXT team is hiring an HR Partner to support HR operations and employee experience on an onsite team in the Bronx, NY facility.

Responsibilities

• Support a positive employee experience by running key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, including meeting established service level agreements (SLAs) and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring issues are resolved or escalated as appropriate while handling sensitive information with discretion and professionalism.
• Help run and monitor feedback channels such as roundtables, floor walks, and employee engagement activities, supporting issue tracking and follow-up with senior PXT members to drive resolutions and improvements.
• Coach frontline leaders on behaviors tied to engagement and retention, reinforcing expectations and guiding leaders in choosing and using available tools to improve team communication, recognition, and performance conversations.
• Support site-level engagement, communication, and culture-building initiatives by coordinating logistics, gathering feedback, and monitoring effectiveness.
• Learn to track and summarize PXT-related data (such as attrition/attendance trends, hiring data, and employee sentiment) and help prepare insights for site reviews or team discussions.
• Promote self-service tools for routine employee and manager questions, identifying recurring gaps and escalating opportunities to improve tool usability or adoption.

Requirements

• Bachelor’s degree
• Knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to maintain confidentiality when handling sensitive information
• Experience communicating effectively with diverse audiences, including explaining processes, addressing concerns, and providing technical guidance

Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Microsoft Excel
• AI-powered tools
• HR analytics platforms

Preferred Qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or other people-facing roles with strong verbal and written communication skills
• Ability to analyze information, solve problems, and make data-driven decisions
• Intermediate Microsoft Excel skills (pivot tables, VLOOKUPs, formulas)
• Proficiency using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and drive process improvements
• Ability to train, guide, and support others in using HR technologies and digital platforms with a focus on adoption and end-user experience
• Strong organizational skills, with ability to manage multiple priorities, meet deadlines, and deliver results in fast-paced environments
• Experience building partnerships across teams, demonstrating adaptability and autonomy
• Ability to exercise sound judgment in ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• Paid time offParental leave

Location: Bronx, NY (onsite) | Salary: USD 66,300 - 98,700 per year