HR Partner, Human Resources

Amazon.com Services LLC; Lewisville (TX); On-site; USD 51,000 - 90,000; Full time

Benefits offered by this job

Sign-on payments

Restricted stock units

Health insurance

Flexible Spending Accounts

Adoption and Surrogacy Reimbursement

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC in Lewisville, TX is seeking an HR Partner on the PXT team to support HR operations through consistent execution of standard work, strong relationships, and timely issue resolution. You will play a key part in strengthening employee experience, engagement, and leadership development while helping drive HR operational excellence.

This role involves on-site work with the PXT group, coaching frontline leaders, and promoting self-service tools to improve HR processes and

Qualifications

• Bachelor’s degree or equivalent in HR or related field.
• 1 year HR general experience or 2+ years Amazon experience with 1-year HR exposure.
• Basic proficiency with MS Office Suite (Word/Excel/Outlook).
• Ability to maintain confidentiality with sensitive information.
• Experience communicating with diverse audiences and guiding others.

Responsibilities

• Support a positive employee experience by executing programs and partnering with PXT to build a valued culture.
• Execute standard work with SLAs and maintain HR process documentation.
• Provide frontline employee support and handle sensitive information with professionalism.
• Run feedback channels and track improvements to employee experience.
• Coach frontline leaders on engagement and performance conversations.
• Support site-level engagement, communication, and culture-building initiatives.
• Track PXT data and prepare insights for reviews and team discussions.
• Promote self-service tools to resolve routine questions and increase adoption.

Skills

Communication

Analytical thinking

Data-driven decisions

Training & mentoring

Organizational skills

Problem solving

Education

Bachelor’s degree or equivalent

2+ years Amazon experience with 1-year HR general experience

Tools

MS Office Suite

HR analytics platforms

AI-powered HR tools

Pivot tables & VLOOKUPs (Excel)

Job description

Onsite at an Amazon facility in Lewisville, TX, this HR Partner role on the PXT (People eXperience and Technology) team supports HR operations through consistent execution of standard work, strong relationship-building, and timely issue resolution. You will play a key part in strengthening employee experience, engagement, and leadership development while helping drive HR operational excellence.

Compensation: USD 51,300 - 89,800 per year.

What you’ll help deliver

• Support a positive employee experience by executing key programs, reinforcing workplace standards, and partnering with PXT and Operations to build a culture where employees feel valued, heard, and supported.
• Execute standard work with consistent quality and timeliness, meeting established service level agreements (SLAs), and maintaining accurate documentation of HR processes and employee interactions.
• Provide frontline employee support by responding to inquiries, addressing concerns, and ensuring appropriate resolution or escalation. Handle sensitive information with discretion and professionalism.
• Run and monitor feedback channels such as roundtables, floor walks, and employee engagement activities. Support issue tracking and follow-up with senior PXT team members to drive resolutions and continuous improvements to employee experience.
• Coach frontline leaders on behaviors that affect engagement and retention, reinforcing expectations and guiding leaders in selecting and using available tools to improve communication, recognition, and performance conversations.
• Support site-level engagement, communication, and culture-building initiatives by coordinating logistics, gathering feedback, and monitoring effectiveness.
• Learn to track and summarize PXT-related data (for example: attrition/attendance trends, hiring data, and employee sentiment) and help prepare insights for site reviews or team discussions.
• Promote self-service tools to resolve routine employee and manager questions, identify recurring gaps, and elevate opportunities to improve tool usability and adoption.

Qualifications

• Bachelor’s degree or equivalent, or 2+ years of Amazon experience with 1-year human resources general experience or equivalent experience (such as operations, customer service, retail, or manufacturing).
• Basic proficiency with Microsoft Office Suite (Word document creation, basic Excel spreadsheet functions, Outlook calendars and email management).
• Ability to maintain confidentiality when handling sensitive information.
• Experience communicating effectively with diverse audiences, including explaining processes, addressing concerns, and providing technical guidance.

Benefits

• Sign-on payments
• Restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans), plus EAP and Mental Health Support, and a Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Preferred qualifications

• Degree in HR, Management, Business, Labor Relations, Psychology, or a related field
• Experience in customer service or people-facing roles with strong verbal and written communication
• Ability to analyze information, solve problems, and make data-driven decisions
• Intermediate Microsoft Excel skills (pivot tables, v-lookups, and formulas)
• Proficiency using AI-powered tools, HR analytics platforms, and emerging technologies to derive insights and improve processes
• Ability to train, guide, and support others in using HR technologies and digital platforms with a focus on adoption and end-user experience
• Strong organizational skills to manage multiple priorities, meet deadlines, and deliver results in a fast-paced environment
• Experience building partnerships and collaborating across teams, showing adaptability and autonomy
• Ability to exercise sound judgment and navigate ambiguous situations with limited direction
• Basic understanding of HR processes and policies
• Demonstrated problem-solving skills and resourcefulness

About the team

Amazon Logistics (AMZL) aims to deliver an incredible package delivery experience. AMZL partners with independent Delivery Service Providers and the independent contractor community (Amazon Flex) to deliver customer orders. Through continuous improvement initiatives and creative thinking, Delivery Station teams work to ensure millions of packages reach their final destination efficiently.