HR Operations Support Sr. Supervisor, Intermediate

Citi; New York (NY); Hybrid; USD 11,000 - 16,000; Full time

Job summary

Citi in Taguig, Philippines is hiring for an HR Operations Support Sr. Supervisor, Intermediate. This hybrid role leads a small team and coordinates with the Operations - Core group to ensure seamless HR support services.

You will mentor up to 10 staff, oversee training, evaluate performance, and address staffing needs while maintaining risk controls and compliance. A Bachelor's degree is required with 2–5 years' relevant experience.

Qualifications

• 2-5 years of related business experience including at least one-year supervisory experience.
• Bachelor's degree or equivalent experience required.
• Proficiency in Microsoft Office and demonstrated leadership abilities.
• Strong organizational, time management and communication skills.
• Ability to solve problems and make timely decisions with attention to risk and compliance.

Responsibilities

• Lead and mentor a small Operation Support team (up to 10) and delegate daily tasks.
• Provide training, monitor quality, and evaluate performance including pay/promotion recommendations.
• Analyze operations information and make evaluative judgments to solve problems.
• Identify staffing needs and ensure adequate coverage.
• Act as backup for the manager and exercise independent judgment.
• Ensure risk and control standards are adhered to and escalate issues as needed.

Skills

Leadership

Time management

Problem-solving

Communication

Decision-making

Education

Bachelor's degree/University degree or equivalent experience

Tools

Microsoft Office

Job description

HR Operations Support Sr. Supervisor, Intermediate

Location(s):

City of Taguig, Metro Manila, Philippines

Job Type:

Hybrid

Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Whether you're at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you'll have the opportunity to expand your skills and make a difference at one of the world's most global banks. We're fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You'll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Citi's Human Resources (HR) team helps Citi to attract, retain and develop our employees across the globe. The team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations.

We're currently looking for a high caliber professional to join our team as HR Operations Support Sr. Supervisor, Intermediate based in Taguig, Philippines. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

The Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.

Responsibilities:

• Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations

• Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.

• Analyze Operations information and make evaluative judgements to solve problems

• Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures

• Identify hiring needs to ensure adequate staffing

• Serve as a backup for manager, as needed

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 2-5 years of related business experience including at least one-year supervisory experience

• Proficient in Microsoft Office

• Proactive leadership and motivational skills

• Proven organization and time management skills

• Demonstrated problem-solving and decision-making skills

• Consistently demonstrates clear and concise written and verbal communication skills

Education:

• Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Working at Citi is far more than just a job. A career with us means joining a family of more than 200,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills:

Please see the requirements listed above.

Other Relevant Skills:

For complementary skills, please see above and/or contact the recruiter.