HR Operations Specialist (Tier 2/Tier 3) - Workday & ServiceNow

Dexian; Cloud Lake (FL); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Dexian is seeking an HR Operations Specialist to support HR systems and enterprise software platforms, ensuring reliable operation and improved service delivery. The role requires hands-on configuration, troubleshooting, and process optimization within an HR context.

Based in West Palm Beach, FL, this hybrid position combines on-site collaboration 3–4 days per week with remote work, offering opportunities to drive platform efficiency and partner with HR teams to enhance operational excellence.

Qualifications

• Experience supporting HR systems and enterprise software platforms in an HR operations context.
• Strong problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication skills and the ability to explain technical solutions to non-technical stakeholders.
• Ability to work effectively in a hybrid environment with on-site and remote tasks.
• Familiarity with HR processes and systems, focusing on operational excellence.
• Professional proficiency in English (written and spoken).

Responsibilities

• Provide tier 2 and tier 3 support for HR systems, ensuring timely resolution of system issues and user inquiries.
• Assist with the configuration, maintenance, and optimization of HR platform processes to meet operational needs.
• Collaborate with HR teams to troubleshoot technical issues, implement solutions, and improve platform efficiency.
• Participate in the documentation of system procedures, workflows, and troubleshooting guides.
• Support ongoing system updates, testing, and deployment activities, ensuring minimal disruption to HR services.
• Engage in process improvement initiatives utilizing structured enterprise problem-solving methodologies (e.g., 8D, DMAIC, or equivalent frameworks).
• Maintain accurate records of system support activities and elevate issues when necessary.

Skills

HR systems

Enterprise software

Problem-solving

Communication

Hybrid work

English proficiency

Job description

• An established organization is seeking an HR Operations Specialist with experience supporting HR systems and enterprise software platforms.
• This role offers a hybrid work arrangement, requiring on-site presence approximately 3 to 4 days per week in West Palm Beach, FL.
• The ideal candidate will facilitate HR operational processes, contribute to system support, and enhance overall HR service delivery through effective platform management and process improvement.

Position Summary

• An established organization is seeking an HR Operations Specialist with experience supporting HR systems and enterprise software platforms.
• This role offers a hybrid work arrangement, requiring on-site presence approximately 3 to 4 days per week in West Palm Beach, FL.
• The ideal candidate will facilitate HR operational processes, contribute to system support, and enhance overall HR service delivery through effective platform management and process improvement.

Key Responsibilities

• Provide tier 2 and tier 3 support for HR systems, ensuring timely resolution of system issues and user inquiries.
• Assist with the configuration, maintenance, and optimization of HR platform processes to meet operational needs.
• Collaborate with HR teams to troubleshoot technical issues, implement solutions, and improve platform efficiency.
• Participate in the documentation of system procedures, workflows, and troubleshooting guides.
• Support ongoing system updates, testing, and deployment activities, ensuring minimal disruption to HR services.
• Engage in process improvement initiatives utilizing structured enterprise problem-solving methodologies (e.g., 8D, DMAIC, or equivalent frameworks).
• Maintain accurate records of system support activities and elevate issues when necessary.

Required Qualifications

• Proven experience supporting HR systems and enterprise software platforms in an HR operational context.
• Strong problem-solving skills with the ability to troubleshoot complex system issues.
• Excellent communication skills, with the ability to clearly articulate technical solutions to non-technical stakeholders.
• Ability to work effectively in a hybrid environment, balancing on-site and remote tasks.
• Familiarity with HR processes and systems, with a focus on operational excellence.
• Professional proficiency in English (written and spoken).

Preferred Qualifications

• Experience with HR process automation and workflows.
• Knowledge of enterprise problem-solving methodologies (e.g., 8D, DMAIC, or equivalent frameworks).
• Experience supporting hybrid HR systems in a fast-paced organizational setting.
• Prior involvement in system deployment, upgrades, or large-scale process improvement projects.
• Relevant certifications or training in HR systems, project management, or process improvement.

Why This Opportunity May Be Appealing

This role provides a unique opportunity to work within a dynamic HR environment supporting essential enterprise systems. It allows for a balanced hybrid work schedule, fostering flexibility while enabling meaningful contributions to HR operations. The position is ideal for professionals eager to leverage technical expertise in HR systems and drive continuous improvement through structured problem-solving methodologies.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.
Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.