HR Operations Specialist, Singapore (12-months contract)

Cloudflare; United States; Hybrid; USD 47,000 - 70,000; Full time

Job summary

Cloudflare, Inc. in Singapore is seeking a passionate People Operations Specialist to join our APJC team. You’ll be the first point of contact for employees, ensure a smooth journey, and support data integrity across People/Payroll systems while delivering efficient processes.

You’ll collaborate with Payroll, Benefits and Legal, handle inquiries via Zendesk, and contribute to annual performance and compensation cycles as part of our fast-paced, AI-driven HR routine.

Qualifications

• 2+ years in HR administration with discretion.
• Strong organization and attention to detail.
• Experience handling sensitive employee information.
• Proficient in data analysis and spreadsheet use.
• Excellent verbal and written communication.
• Able to thrive in a fast-paced APJC environment.
• Familiarity with Workday or Zendesk is a plus.

Responsibilities

• Champion key employee lifecycle process across APJC, including onboarding, transfers, changes, and offboarding, ensuring a smooth, consistent, and positive experience for employees.
• Be a subject-matter expert for employee inquiries via Zendesk and liaise with People/Payroll teams to resolve issues.
• Elevate the employee experience through cross-functional collaboration with Payroll, Benefits and Legal.
• Ensure data integrity by maintaining and auditing employee records across systems for accuracy and compliance.
• Drive continuous improvement by analyzing feedback and metrics to implement scalable HR processes across APJC.
• Support strategic HR initiatives and projects such as system implementations, vendor management, and annual cycles.

Skills

HR administration

Data analysis

Excel/Sheets

Customer service

Communication

Adaptability

Tools

Workday

Zendesk

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: SingaporeWhat You Would Do Here:

Our focus is getting the best people to work at the company and then allowing them to do their best work. We are looking for a passionate and detail-oriented People Operations Specialist to join our team and champion this mission within the APJC region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth and positive. You will be instrumental in creating a seamless experience by resolving inquiries, managing data with precision, and ensuring our People processes are efficient and effective. This is an exciting opportunity to provide exceptional support to our internal teams and contribute to building a world-class employee experience as our organization expands.

Responsibilities

• Champion key employee lifecycle process: Take ownership of end-to-end employee lifecycle processes across APJC, including onboarding, internal transfers, organizational changes, and offboarding, ensuring a smooth, consistent, and positive experience for employees throughout the APJC region.

• Be a subject-matter expert for employee inquiries: Provide timely, high-quality support to employee inquiries through Zendesk. Act as a trusted liaison between employees and People/Payroll teams, resolving issues efficiently with empathy and accuracy.

• Elevate the employee experience through cross-functional collaboration: Act as a proactive liaison between employees and specialized teams such as Payroll, Benefits, and Legal to address and resolve complex issues efficiently and effectively.

• Ensure data integrity and governance: Maintain and update employee records across People/Payroll systems, performing regular and ad hoc audits to guarantee 100% data accuracy and compliance with regulatory requirements.

• Drive continuous improvement and operational excellence: Analyze employee feedback and process metrics to identify opportunities for process enhancements. Partner with regional teams to implement scalable solutions that improve the overall People Operations function across APJC.

• Support strategic HR initiatives and projects: Contribute to HR system implementations, vendor management, and regional programs such as annual performance and compensation cycles, benefits enrollment, and year-end Payroll preparation, making them easy to understand and navigate for our employees.

Skills/experience

• 2+ years in HR administration and comfortable handling sensitive employee information with discretion.

• Highly organized with strong attention to detail, excellent problem-solving abilities, and effective time management skills.

• Proficient in working with data and skilled in Excel or Google Sheets for analysis and reporting.

• Customer-focused mindset with a genuine passion for supporting colleagues and delivering exceptional service.

• Effective communicator, able to clearly articulate information both verbally and in writing to employees across the APJC region.

• Adaptable and thrives in a fast-paced, dynamic environment, with the ability to manage shifting priorities efficiently.

• Familiarity with Workday or Zendesk would be an advantage.

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo:

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost.

Athenian Project:

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1:

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service the company has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the the company Offices or the company Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.