Senior Revenue Operations Support Manager, Singapore

Cloudflare; United States; On-site; USD 95,000 - 142,000; Full time

Job summary

United States Digital Space LLC in Singapore is seeking a Senior Revenue Operations Support Manager to join our APAC team, focusing on Salesforce and CLM systems to support internal stakeholders. You will drive operational excellence by resolving tickets, verifying data accuracy, and coordinating with Sales, Customer Success, Contracts, Pricing and Finance to optimize processes and deliver value.

This role also leads cross-functional projects, implements tests, and trains teammates to ensure

Qualifications

• 5-10 years of relevant experience in a sales operations role.
• Experience as a user of Salesforce within quote to cash business processes.
• Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.

Responsibilities

• Directly support sales and customer success by resolving tickets related to sales process and systems.
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Verifying data accuracy of sales orders.
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team.
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks.
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce.
• Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements.
• Able to lead and develop operational projects which enhance processing speed and efficiency.

Skills

Salesforce

Sales operations

Troubleshooting

Data verification

Cross-functional collaboration

Tools

Salesforce

CRM CLM

Excel/Google Sheets

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Location: Singapore

What we’re looking for:

We are seeking a skilled and experienced Senior Revenue Operations Support Manager to join our Revenue Operations Support team. This position will be based out of Singapore and assist our APAC region. You will play a crucial role in managing our background operations utilizing our Salesforce and CLM systems in support of internal stakeholders. You will be engaged in projects to enhance current processes as well as suggest improvements to existing processes. You’ll drive operational excellence and ensure that actions are aligned with company policies and processes.

Responsibilities:

• Directly support sales and customer success by resolving tickets related to sales process and systems
• Independently review requests and troubleshoot to understand technical challenges, define root causes, and resolve problems.
• Verifying data accuracy of sales orders
• Effectively liaise between Sales, Customer Success, Contracts, Pricing and Finance to resolve issues for the sales team
• Follow documentation to complete ongoing tasks, identify areas for process improvement, create documentation for new tasks, and train new team members to complete ongoing tasks
• Execute existing tests and write new test scenarios to complete user acceptance testing of changes related to salesforce
• Own projects to roll out operational support for new initiatives - generate documentation, train operations teammates, and work cross functionally to make post-launch improvements
• Able to lead and develop operational projects which enhance processing speed and efficiency

Qualifications:

• 5-10 years of relevant experience in a sales operations role
• Experience as a user of Salesforce within quote to cash business processes
• Proficient in Salesforce skills needed to complete daily troubleshooting, ticket resolution and projects.
• You enjoy taking initiative and making suggestions for improvements
• Detail oriented with high capability for detecting inconsistencies.
• Proficient with Excel/Google Sheets
• Strong time management skills, as well as excellent verbal and written communication skills
• Strong work ethic and organizational skills
• Experience at SaaS company preferred

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost.

Athenian Project

In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service the company has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the the company Offices or the company Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

the company is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

the company provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changi