Senior Customer Engineer, Strategic Pursuits, APAC (Based in Singapore)

Cloudflare; United States; On-site; USD 120,000 - 160,000; Full time

Job summary

United States Digital Space LLC seeks a Strategic Pursuits Customer Engineer to act as a trusted technical advisor for a portfolio of strategic accounts. You will collaborate with account teams to understand business priorities, technology landscapes, and transformation agendas, translating them into measurable outcomes using our platform.

The role blends deep technical credibility with enterprise leadership.

Qualifications

• Significant customer-facing technical experience with enterprise or strategic accounts.
• Ability to influence decisions and coordinate cross-functional teams.
• Knowledge of enterprise network, application, and security architectures.
• Deep knowledge of product suite and cloud landscape.
• Strong discovery, listening, facilitation, and presentation skills.
• Understanding of SaaS value realization, renewals, and expansion.
• Willingness to travel extensively; Bachelor's degree; MBA preferred.

Responsibilities

• Own technical relationships and account strategy for strategic customers; align architecture and engagement plans to priorities.
• Build trusted relationships with technical and executive leaders; lead strategic discussions and reviews that connect technology to business outcomes.
• Design architectures and roadmaps for complex environments, identifying cross-platform opportunities.
• Lead discovery and technical validation with narrative demos, PoC plans, and objection resolution.
• Coordinate internal teams to support deployment, track outcomes, and address adoption risks.
• Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities.
• Mobilize experts around customer priorities and share product feedback.
• Use AI and internal tools to improve research, analysis, and documentation.
• Develop and share technical resources and lessons learned for strategic accounts.

Skills

Customer-facing technical experience

Executive relationship building

Enterprise network/security design

SaaS/cloud landscape awareness

Discovery and presentation skills

Travel willingness

Education

Bachelor's degree

MBA or advanced degree preferred

Job description

About Us

At the company, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. the company protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by the company all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. the company was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

At the company, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Singapore

What you will do

The Strategic Pursuits Customer Engineer (CE) is a trusted technical advisor and strategic partner to a focused portfolio of the company’s most important accounts. You will work alongside account teams and senior customer stakeholders to understand each organization’s business priorities, technology landscape, and long-term transformation agenda—and translate them into measurable outcomes with the company.

This role combines deep technical credibility with strategic account leadership. You will shape multi-year technical strategy, connect the company’s platform capabilities to enterprise-wide initiatives, and orchestrate the right the company resources across sales, product, support, services, and leadership. You will guide customers from discovery and technical validation through adoption, value realization, renewal, and expansion, while building durable relationships across engineering, security, infrastructure, product, and executive teams.

Responsibilities

• Strategic account technical leadership: Own technical relationships and account strategy for a focused portfolio of strategic customers; align architecture and engagement plans to customer priorities and the company opportunities.
• Executive and stakeholder partnership: Build trusted relationships with technical and executive leaders; lead strategic discussions, briefings, workshops, and reviews that connect technology decisions to business outcomes.
• Enterprise architecture and transformation: Design the company architectures and phased roadmaps for complex environments, identifying cross-platform opportunities and dependencies.
• Opportunity shaping and technical validation: Lead discovery and technical validation with account teams, including solution narratives, demonstrations, proof-of-concept plans, and resolution of complex objections.
• Adoption, value realization, and risk: Coordinate internal teams and partners to support deployment, track customer outcomes, and address adoption risks—without replacing implementation owners.
• Commercial outcomes and expansion: Connect adoption to retention, renewal, and expansion; identify cross-sell opportunities and contribute technical insight to account and commercial planning.
• Cross-functional orchestration and customer advocacy: Mobilize the company experts around customer priorities, represent customer needs internally, and share product feedback.
• AI and workflow improvement: Use AI and internal tools responsibly to improve research, analysis, documentation, and routine work.
• Enablement and reusable knowledge: Develop and share technical resources, architecture patterns, workshops, and lessons learned for use across strategic accounts.

Requirements

• Significant customer-facing technical experience supporting large, complex enterprise or strategic accounts.
• Ability to build lasting technical and executive relationships, influence decisions, and coordinate cross-functional teams.
• Skill in designing and explaining enterprise network, application, and security architectures, including trade-offs and migration considerations.
• Deep knowledge of the company’s product suite and the wider security, networking, and cloud landscape.
• Strong discovery, listening, facilitation, and presentation skills; able to communicate with engineers and C-suite leaders.
• Understanding of enterprise sales cycles, account planning, SaaS value realization, renewals, and expansion.
• Bachelor’s degree required; MBA or advanced technical degree preferred.
• Willingness and ability to travel extensively for strategic engagements and industry events.

What Makes the company Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by the company’s enterprise customers--at no cost.

Athenian Project

: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1

: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service the company has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview w