HR Operations Specialist

Pyramid Consulting, Inc; West Palm Beach (FL); Hybrid; USD 34,000 - 47,000; Full time

Benefits offered by this job

Health insurance (medical, dental, VSP

401(k) plan

Paid sick leave (depending on work loc

Job summary

Pyramid Consulting, Inc. is actively seeking an HR Operations Specialist for a 12+ months contract in West Palm Beach, FL.

This hybrid role focuses on Workday Core HCM transactions, employee lifecycle support, and HR data integrity. You will handle high-volume Workday processing, support compensation changes, and provide Tier 2/3 HR Operations assistance via Workday and ServiceNow, contributing to continuous improvement and compliance.

Qualifications

• 5+ years of progressive HR Operations experience.
• Hands-on Workday Core HCM transactions experience.
• Experience with ServiceNow HRSD or similar HR case management.
• Strong data accuracy and problem-solving skills.
• Ability to manage multiple priorities and communicate clearly.

Responsibilities

• Manage high-volume Workday Core HCM transactions across the employee lifecycle.
• Process salary changes and compensation transactions per policy.
• Maintain organizational data in Workday; update supervisory structures.
• Provide Tier 2/3 HR Operations support via Workday and ServiceNow.
• Conduct root-cause analysis and ensure data integrity.
• Support UAT, production validation, and readiness activities.
• Ensure compliance and data privacy in all HR transactions.

Skills

HR operations

Data accuracy

Communication

Tools

Workday Core HCM

ServiceNow HRSD

Job description

Immediate need for a talented HR Operations Specialist. This is a 12+months contract opportunity with long-term potential and is located in West Palm Beach, FL(Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job ID:26-24413

Pay Range: $25 - $34/hour.

• health insurance (medical, dental, vision)
• 401(k) plan
• paid sick leave (depending on work location)

Key Responsibilities

• Employee Lifecycle & Workday Operations
• Execute high-volume Tier 1 Workday Core HCM transactions supporting the employee lifecycle, including employee data updates, employment changes, organizational assignments, and other routine HR operational activities while ensuring accuracy, completeness, and policy compliance.
• Process and validate a broad range of compensation-related transactions, including salary changes, incentive payments, corrections, and other compensation administration activities in accordance with established policies and approval processes.
• Support organizational data maintenance within Workday, including supervisory organization updates, organizational structure changes, and related foundational data management activities.
• Perform quality reviews and validation of completed transactions to ensure data integrity, compliance, and successful completion of Workday business processes.
• Support recurring operational activities, high-volume transaction processing, mass updates, and employee lifecycle events while consistently meeting service level expectations.
• Provide Tier 2, Tier 3, and Premier HR Operations support by investigating and resolving complex employee inquiries and operational issues across Workday and ServiceNow.
• Independently manage complex HR Operations cases requiring research, analysis, cross-functional coordination, and resolution.
• Perform root cause analysis to identify process, data, or system issues and recommend appropriate corrective actions.
• Validate end-to-end completion of HR transactions and ensure employees receive timely and accurate communication throughout the resolution process.
• Investigate transaction exceptions, data discrepancies, integration issues, and operational problems by partnering with HR Technology, Payroll, Compensation, Benefits, and other internal stakeholders.
• Operational Excellence & Continuous Improvement
• Participate in User Acceptance Testing (UAT), production validation, system enhancements, and operational readiness activities supporting Workday and ServiceNow.
• Identify opportunities to improve operational processes, increase efficiency, reduce manual effort, and enhance employee experience.
• Maintain accurate documentation, knowledge articles, standard operating procedures, and process documentation as required.
• Support operational projects, process improvement initiatives, and organizational change activities within HR Operations.
• Ensure all work is performed in accordance with established policies, compliance requirements, data privacy standards, and internal controls.

Key Requirements and Technology Experience

• 5+ years of progressive HR Operations experience supporting employee lifecycle processes.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Demonstrated hands-on experience processing employee lifecycle transactions in Workday Core HCM with the ability to quickly learn additional HR operational processes and transaction types.
• Experience managing employee cases using ServiceNow HR Service Delivery (HRSD) or a comparable HR case management platform.
• Strong understanding of employee lifecycle processes, HR operations, and Workday business processes including processing employee job changes and other advanced Workday Core HCM transactions.
• Experience supporting compensation-related transactions and employee data management.
• Strong analytical and problem-solving skills with demonstrated ability to investigate and resolve complex operational issues.
• Excellent attention to detail with a strong commitment to data accuracy and quality.
• Ability to manage multiple priorities while consistently meeting service level commitments.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating effectively across multiple HR functions.
• Experience supporting Tier 2 and Tier 3 HR Operations.
• Experience supporting U.S. HR Operations within a large, complex organization.
• Experience supporting multiple areas of HR Operations, including compensation administration, organizational changes, employee lifecycle transactions, and HR case management. Candidates are not expected to have experience across every operational process; strong foundational HR Operations and Workday Core HCM experience with the ability to learn is highly valued.
• Experience partnering with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Experience participating in Workday testing, production releases, UAT, or operational deployments.
• Experience supporting continuous improvement, process optimization, and operational excellence initiatives.
• The successful candidate will:
• Deliver accurate, timely, and high-quality HR Operations support across both Tier 1 operational transactions and Tier 2/Tier 3 case management.
• Demonstrate strong Workday transaction processing expertise while maintaining high levels of data integrity and compliance.
• Independently investigate and resolve complex employee issues with minimal supervision.
• Build trusted partnerships across HR Operations, Compensation, Benefits, Payroll, HR Technology, and HR Business Partners.
• Contribute to continuous improvement initiatives that simplify processes and improve the employee experience.

Our client is a leading Manufacturing and Retail Industry, and we are currently interviewing to fill this and other similar contract positions.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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