HR Operations Specialist

The Chronicle Of Higher Education, Inc.; Bread Loaf (VT); On-site; USD 35,000 - 41,000; Full time

Job summary

Middlebury College is hiring an HR Operations Specialist to support the People Operations team, focusing on time and labor, absence management, benefits, payroll, and maintaining accurate employee data in Oracle HCM. This in-person role emphasizes responsive customer service and process improvement across HR workflows.

The position is full-time and benefits-eligible, with a payroll/HRIS focus and collaboration across stakeholders in a high-paced environment.

Qualifications

• Excellent written and verbal communication skills.
• Strong attention to detail and ability to manage complex tasks.
• Ability to juggle multiple tasks in a fast-paced environment with discretion.
• Experience with cloud-based HRIS/payroll systems (Oracle HCM, Workday) desirable.

Responsibilities

• Support end users of the Oracle HCM system (HRIS).
• Answer routine end user questions related to timekeeping, system navigation, and other basic HCM functions.
• Act as subject matter expert for Oracle HCM timekeeping and absence management, maintaining documentation and issue resolution.
• Steward departmental webforms and workflows, partnering to improve processes for efficiency and effectiveness.
• Process education-related benefits for employees and dependents, one-time payments, and contractor requests.

Skills

Communication

Attention to detail

Multitasking

Customer service mindset

HRIS experience

Education

Associate's degree in HR/office management or related field

Tools

Oracle HCM

Workday

Microsoft Office

Job description

HR OperationsSpecialist

Contribute tothe smooth and employee-focused work of the People Operations teamconcentrating on time and labor, absence management, benefits,payroll, and maintaining accurate employee information in the HRIStool (Oracle HCM). Promote operational efficiency throughimplementation and maintenance of departmental forms and workflows.Respond to and resolve issues through collaboration with variedstakeholders. Deliver direct customer service and operationalsupport to ensure prompt, courteous and knowledgeable assistance toall customers.

• This is a full-time, benefits eligible,hourly position with a hiring range of $25.20 - $29.84 perhour.

Core Responsibilities

• Support endusers of the Oracle HCM system (HRIS).
• Answer routine end userquestions related to timekeeping, system navigation, and otherbasic HCM functions, and understand/track trends with an eyetowards continuous improvement.
• Act assubject matter expert for the Oracle HCM timekeeping and absencemanagement functions, maintaining documentation,troubleshooting/resolving any issues, and owning oversight ofcustomer experience and issue resolution.
• Stewarddepartmental webforms and corresponding workflows/automation,partnering across the department to monitor and improve processesfor efficiency and effectiveness.
• Processeducation-related benefits for employees and their dependents,one-time payments, and independent contractor requests in a timelyand consistent manner.
• Monitor forand correct Oracle HCM data issues based on scheduled audit reportsand issues identified while supporting employees.
• Create andmaintain Oracle HCM records for contractors, visiting scholars, andvarious other non-employee categories.
• Collectworkplace injury information and initiate Workers Compensationprocess.
• Participatein departmental process improvement efforts.

Requirements

• Associate'sdegree preferably in Human Resources, office management or relatedfield.
• Excellentcommunication skills, both written and oral.
• Strong attention todetails and ability to manage complex tasks and projects.
• Ability tojuggle multiple tasks in a fast-paced, stressful environment andhandle confidential information with discretion.
• Able toproject a warm, welcoming, and competent image to customers andmeet all customers where they are in providing support.
• Experienceworking with cloud-based human capital management systems such asOracle or Workday is desirable.
• Proficient inMicrosoft Office suite including Word, Excel, PowerPoint, teamcollaboration and database systems.
• Solidknowledge of general office procedures, equipment, etc.
• 2+ years ofHRIS or payroll operations experience required, preferably inhigher education.

Physical Demands and Working Conditions

Generaloffice environment with long periods of computer work. Must be ableto manage multiple priorities in a high stress environment and beable to maintain confidentiality of information. This role is entirely in-person.

Other

An offer forthis position is contingent upon successful completion of acriminal background check and references.

Middlebury College is an equal-opportunityemployer where diversity, equity, and inclusion are core values.

To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world.

Middlebury College encourages applications from women, people ofcolor, people with disabilities, and members of other protectedclasses and historically underrepresented communities.

The College also invites applications from individuals who demonstrate anongoing commitment to advancing diversity, equity, and inclusion inthe workplace.