HR Operations Pro: Workday & ServiceNow

ServiceNow; West Palm Beach (FL); On-site; USD 70,000 - 100,000; Full time

Job summary

ServiceNow is seeking an experienced HR Operations Specialist to support U.S. HR Operations through high-volume Workday Core HCM transactions, ServiceNow case management, and complex Tier 2/3 employee support.

The role emphasizes data integrity, cross-functional collaboration, and adherence to SLAs. The successful candidate will manage employee lifecycle transactions, contribute to operational excellence, and partner with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners

Qualifications

• 5+ years of progressive HR Operations experience.
• Hands-on experience processing HR transactions in Workday Core HCM.
• Experience managing employee cases using ServiceNow HRSD (HR Service Delivery).
• Strong understanding of employee lifecycle processes and Workday workflows.
• Strong analytical and problem-solving skills.
• Excellent attention to detail with data accuracy.
• Ability to manage multiple priorities while meeting SLAs.
• Strong written and verbal communication skills.
• Ability to work independently while collaborating with multiple HR functions.

Responsibilities

• Execute high-volume Workday Core HCM transactions supporting the employee lifecycle.
• Process and validate compensation-related transactions.
• Support organizational data maintenance within Workday.
• Perform quality reviews and validation of completed transactions.
• Provide Tier 2/3 HR Operations support across Workday and ServiceNow.
• Investigate and resolve complex employee inquiries and issues.
• Collaborate with HR Technology, Payroll, Benefits, and HR Business Partners.
• Ensure data privacy and compliance in all transactions.

Skills

HR operations

Attention to detail

Analytical thinking

Tools

Workday Core HCM

ServiceNow HRSD

Job description

ServiceNow is seeking an experienced HR Operations Specialist to support U.S. HR Operations through high-volume Workday Core HCM transactions, ServiceNow case management, and complex Tier 2/3 employee support.

The role emphasizes data integrity, cross-functional collaboration, and adherence to SLAs. The successful candidate will manage employee lifecycle transactions, contribute to operational excellence, and partner with Compensation, Benefits, Payroll, HR Technology, and HR Business Partners