HR Operations (People Services) Partner

ManpowerGroup Global, Inc.; Irvine (CA); On-site; USD 68,880 - 89,544; Full time

Benefits offered by this job

Medical

Dental Plan

Vision Plan

401(k)

Weekly Pay

Job summary

Unknown Client in Irvine, CA is seeking a HR Operations (People Services) Partner to join the Human Resources team in an onsite, 12+ month role. The position supports onboarding, offboarding, and data management while acting as the primary escalation point for HR inquiries.

The ideal candidate will have 7+ years in HR Operations or Employee Support, with proficiency in Workday and ServiceNow, and strong communication and confidentiality skills for handling sensitive situations.

Qualifications

• 7+ years of HR Operations, HR Shared Services, or Employee Support experience.
• Experience with onboarding, offboarding, accommodations, and employee documentation.
• Proficiency with HR systems and case-management tools such as Workday and ServiceNow.
• Ability to interpret HR policies while maintaining confidentiality.
• Strong organizational skills to manage multiple workflows and deadlines.
• Excellent written and verbal communication with a customer-centric approach.

Responsibilities

• Lead HR Service Center operations and serve as the escalation point for HR inquiries.
• Ensure timely resolution, governance, and handling of complex or sensitive cases.
• Oversee onboarding, offboarding, job changes, data management, verifications, and support.
• Develop case management strategy with cross-functional partners (Legal, ER, IT, HRIS, Security, vendors).
• Own governance frameworks for terminations, offboarding, benefits and leave programs, IAM, and data quality.
• Support audits and maintain documentation standards for compliance.

Skills

HR Operations

Workday

ServiceNow

Case management

Communication

Confidentiality

Onboarding

Offboarding

Tools

Workday

ServiceNow

Job description

HR Operations (People Services) Partner

Our client, a leading organization in the industry, is seeking a HR Operations (People Services) Partner to join their team. As a HR Operations (People Services) Partner, you will be part of the Human Resources department supporting the People Services team. The ideal candidate will have strong communication skills, a proactive mindset, and a commitment to excellence, which will align successfully in the organization.

Location: Irvine, CA – Onsite role

Duration: 12+ months with possible extension

Pay Range: $50 - $65 per hour on W2

What's the Job?

• Lead HR Service Center operations, serving as the primary escalation point for HR inquiries, ensuring timely resolution, disciplined case governance, and effective judgment in managing complex or sensitive situations.
• Oversee core HR operations including onboarding, offboarding, job changes, data management, verifications, and employee support through case management platforms.
• Lead complex case management strategy, partnering with Legal, ER, IT, HRIS, Security, and vendors to manage escalations, evaluate nuanced accommodation cases, and develop decision-making frameworks for high‑risk scenarios.
• Own governance frameworks for terminations, offboarding controls, benefits and leave programs, identity and access management, and data quality standards across all worker types.
• Ensure compliance and audit readiness by maintaining documentation standards, supporting internal/external audits, strengthening global stock audit processes, and implementing robust operational controls.

What's Needed?

• 7+ years of HR Operations, HR Shared Services, or Employee Support experience with a strong understanding of HR processes including onboarding, offboarding, accommodations, and employee documentation.
• Proficiency with HR systems and case‑management tools such as Workday and ServiceNow.
• Ability to interpret and apply HR policies accurately while exercising discretion and maintaining confidentiality.
• Strong organizational skills with the ability to manage multiple workflows and deadlines effectively.
• Excellent written and verbal communication skills with a customer‑centric approach.

What's in it for me?

• Opportunity to work in a dynamic and supportive environment that values diversity and inclusion.
• Engagement in meaningful work that impacts organizational success and employee experience.
• Potential for professional growth and development within a global organization.
• Collaborative team culture that encourages innovation and continuous improvement.
• Access to comprehensive training and resources to support your career journey.

Upon completion of waiting period consultants are eligible for:

• Medical
• Dental Plan
• Vision Plan
• 401(k)
• Weekly Pay