HR Operations Manager

PCS Wireless; Florham Park (NJ); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Bonus eligible

Job summary

PCS Wireless is seeking an experienced HR Operations Manager to lead day-to-day HR systems, data governance, and global programs. You will own the UKG Ready platform, drive process improvements, and partner with HR to support onboarding, performance, changes, and recruiting across our locations.

You will design scalable solutions, develop dashboards, and ensure data integrity. This role blends hands-on work with strategic program delivery, enabling PCS to operate consistently and effectively

Qualifications

• Seven+ years of progressive HR experience.
• Broad HR operations experience, global or multi-location.
• Hands-on HRIS ownership; UKG Ready preferred.
• Understanding of full employee lifecycle (recruiting, onboarding, performance, changes, offboarding).
• Strong analytical skills and HR data reporting experience.
• Experience improving and building processes, not just following existing ones.
• Strong project management and organizational skills.

Responsibilities

• Own UKG Ready and HR systems administration, configuration, reporting, integrations, data integrity, and improvements.
• Map, simplify, and standardize HR processes across the employee lifecycle and implement scalable solutions.
• Develop reliable recurring HR reporting and dashboards; maintain accurate data.
• Coordinate and improve HR programs (onboarding, goal setting, performance management, employee changes).
• Support recruiting across the business for priority roles and surge requisitions.
• Help build practical talent development opportunities for managers and employees.
• Establish calendars, workflows, and ownership to keep priorities on track.
• Lead HR projects and maintain an HR roadmap, surfacing capacity risks and coordinating stakeholders.
• Identify issues, propose solutions, and drive improvements across HR.

Skills

HR operations

HR data reporting

Analytical skills

Project management

Cross-location collaboration

Independent worker

Strong communicator

Tools

UKG Ready

Job description

Brief Description

PCS is looking for a strong, hands‑on individual contributor

Brief Description

PCS is looking for a strong, hands‑on individual contributor HR Operations Manager to help run and continuously improve how HR operates across our global business. This person will serve as the operational backbone of HR and own our HR systems, data, processes, and key programs while working closely with the broader HR team to make sure we operate consistently and effectively across locations.

The role is intentionally broad and designed for someone who can work across multiple areas of HR. While the primary focus is HR operations, systems, programs, recruiting operations, analytics, and project delivery, this person will work closely with the broader HR team and step in where needed to support our people and business priorities.

We are looking for someone who understands HR broadly, can solve problems, improve how work gets done, and take ownership of important priorities from start to finish.

Job Responsibilities

• Own UKG Ready and our HR systems — Own the day-to-day administration and continuous improvement of UKG Ready. Manage configuration, workflows, reporting, integrations, troubleshooting, enhancements, data integrity, and ongoing improvements.
• Make HR processes better — Map, simplify and standardize HR processes across the employee lifecycle, identify what’s inefficient or overly manual, and recommend and implement scalable solutions using technology, automation, or redesigned processes.
• Own HR data and reporting — Develop reliable recurring reporting and dashboards, maintain accurate data, identify trends, and make information easier for HR and leaders to use.
• Run key HR programs — Coordinate and improve programs such as onboarding, goal setting, performance management, employee changes, and other company-wide HR activities.
• Support recruiting across the business — Coordinate recruiting practices delivered by HRBPs, hiring managers and other resources. Provide recruiting support for high-priority roles or surge requisitions as needed to support business needs.
• Support employee growth and development — Help build practical ways for managers and HR to identify strong talent, develop employees, and create opportunities for people to grow within PCS.
• Keep HR organized and accountable — Establish clear calendars, workflows, documentation, ownership, and follow-up so priorities don’t fall through the cracks.
• Lead HR projects — Take ownership of HR projects and work across teams to get them implemented successfully. Maintain an HR roadmap and recurring programs calendar and surface conflicts with capacity and risks. Coordinate stakeholders and vendors to drive follow‑through and make sure programs meet business need.
• Solve problems — Identify issues before they become bigger problems, bring forward solutions, and continuously look for ways HR can work better and support the business more effectively.

Requirements

Who You Are

• Typically 7+ years of progressive experience in HR
• Strong, broad HR operations experience, ideally in a global or multi‑location organization.
• Hands‑on experience owning an HRIS; UKG Ready experience strongly preferred.
• Good understanding of the full employee lifecycle, including recruiting, onboarding, performance, employee changes, and offboarding.
• Strong analytical skills and comfort working with HR data and reporting.
• Experience improving and building processes, not simply following existing ones.
• Strong project management and organizational skills.
• Comfortable managing multiple priorities and moving between detailed work and bigger‑picture problem solving.
• Able to work independently, make sound judgments, and know when to elevate.
• Strong communicator who can work effectively with HR colleagues, managers, and employees across different locations.
• Practical, resourceful, curious, and willing to roll up their sleeves.

What Success Looks Like

The HR function runs smoothly and consistently. UKG Ready is reliable and being fully used. HR data is accurate and useful. Processes are simpler and less manual. Recruiting is well coordinated across the HR team. Programs are executed well and on time. Problems are identified and solved quickly. And managers and employees experience an HR function that is responsive, practical, and easy to work with.

We Are Seeking People Who

• Act like owners.
• Are continually raising the bar.
• Are sincerely open‑minded and willing to examine their strongest convictions with humility.
• Nurture and embrace differing perspectives to make better decisions.

What's In It For You

• Competitive salary and performance‑based incentives.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• Comprehensive benefits package.
• The annual base salary range for this position is $100,000 - $120,000, with the final salary determined based on experience, qualifications, skills, and other job‑related factors. This position is also eligible for a discretionary performance‑based bonus.

Equal Opportunity Statement

We are an Equal Opportunity Employer. All qualified applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity, ancestry, age, or national origin will be considered. No qualified applicants will be discriminated against on the basis of disability or protected veteran status.

Benefits Overview

We provide a comprehensive benefits package designed to support the well‑being of our employees, including health insurance, paid time off, retirement benefits, and life and disability insurance. Employees also enjoy a collaborative “me for we” work environment, along with additional benefits and perks.

Summary

About PCS Wireless

Founded in 2001, by two visionary traders, PCS Wireless, affectionately known as “PCS”, is not your average mobile distributor. Led by fearless entrepreneurs, PCS has completely transformed the landscape of the device resell market, both from a business and a consumer perspective.

Today, PCS is a recognized global leader, powering the secondary market. At PCS, we buy and sell mobile devices and products worldwide through partners and programs by breathing new life into old devices effectively extending the device lifecycle up to 5X and beyond. We collaborate with industry giants in consumer electronic manufacturing, wholesalers, big box retailers and small businesses alike, catering to a diverse clientele of more than 1,500 clients. Our operations span major markets worldwide with offices and warehouses in the Americas, APAC, UK & EMEA.

Our go‑getting spirit valuing flexibility, a “me for we approach” and curiosity, continues to be the foundation of our success. We are looking for doers and thinkers who get things done and have fun while doing it!